Ryan L. Email & Phone Number

Phoenix, Arizona, United States

Oversee the responsibility for managing processes and operating models for the entire fraud product management practices. Responsible for creating org structure, hiring staff and establishing routines for a group that needed to grow 10 times bigger than the group I inherited. Interact with stakeholders to analyze the build out of their orgs and processes.

Chandler, Arizona, United States

• SVP, Customer Excellence Product Management Director at Wells Fargo Bank, where I oversee the responsibility for managing processes and operating models for the entire product management practices. I interact with.
• I delivered number of cutting-edge products, including a Direct to Consumer Facing Products used by +70 million plus customers and +240k internal employees / users.
• I consolidated 17 systems and 40+ departments into a single system and department by implementing Complaint / Issue Management product, which resulted in saving $50 million in FTE and system maintenance costs.
• I developed Demand Process to efficiently manage incoming requests from 140k users to a single backlog as well as prioritized, improved, and scheduled the delivery of requests in monthly releases across the 40.
• I orchestrated Human Centered analysis for driving focus on Customer Journey, requiring functional decomposition work to ascertain solution.
• I spearheaded the successful transformation of a large-scale Waterfall organization into a product-based Agile organization by replacing Waterfall project-based methodologies with quarterly to yearly Agile-based.

Chandler, Arizona, United States

• I led business architecture group for new experiences involving transformational efforts across multiple internal and customer-facing operational groups. I performed people, process, tool, and technology analysis for.
• I directed a team of global and domestic individuals, vendors, and third-party consultants for designing and building a working “prototype” technology for driving a potential solution for executive leadership team.
• I created effective user stories, worked with a technology developer, and designed and developed demo videos to showcase the comparison of prototype functionality with current state functionality.
• I played an integral role in providing effective solutions to the existing problems and suggesting appropriate recommendations to gear the organization towards future state processing model by envisioning and.
• I coached and mentored junior staff and new consultants on product ownership and development processes.

• I served as Portfolio Director for executing operations strategy, including the consideration of operations strategies and developing tactical response for executing objectives aligned with strategic papers. I.
• I designed and managed new experience, including Account Service Bridge and Account Posting Bridge for supporting successful execution and completion of Wells Fargo-Wachovia merger.
• I directed a team of 300 participants across enterprise of both banks and organized monthly meetings with executives to review progress and roadmap.
• I enabled all customers of both banks to conduct business in either store.
• I administered four direct reports, prepared schedules, assigned duties and targets, identified underperformance individuals, and created and maintained a productive working ambiance to retain top talent.Additional.