Ryan L. Email & Phone Number

Phoenix, Arizona, United States

Oversee the responsibility for managing processes and operating models for the entire fraud product management practices. Responsible for creating org structure, hiring staff and establishing routines for a group that needed to grow 10 times bigger than the group I inherited. Interact with stakeholders to analyze the build out of their orgs and processes to determine time sensitive deliverables, expectations, timelines, and deliverables. Provide effective training to newly recruited hires to enhance efficiency. Work with management in identifying areas of improvement in processes, bringing additional stakeholders to the support structure, hiring best-fit talents, and overseeing budget parameters. Manage budgets for project and product development that went from a 6 million to $100 million budget in the matter of weeks. Established new team to support rapid growth in stakeholders and IT budget, inclusive of new demand management and scaled agile processes i to meet all requests from thousands of users for incorporating changes to the product platform. Established new risk control and risk management practices across the organization, enhanced transparency of the changes for user base, and transformation of scaled agile methodology to support a team growing at the same time and speed..Developed new org structure, routines and collaboration environment with IT partners to efficiently manage incoming requests from growing user base to a single backlog as well as prioritized, improved, and scheduled the delivery of requests in monthly releases across the 20 disparate internal / external / tech / non-tech delivery teams.

Chandler, Arizona, United States

SVP, Customer Excellence Product Management Director at Wells Fargo Bank, where I oversee the responsibility for managing processes and operating models for the entire product management practices. I interact with stakeholders to analyze the deliverables, expectations, timelines, and requests.I monitor team performance against the metrics to identify and address issues and improve productivity. I provide effective training to newly recruited hires to enhance efficiency. I work with management in identifying areas of improvement in processes, bringing additional stakeholders to the support structure, hiring best-fit talents, and overseeing budget parameters. I manage budgets for project and product development ranging from $10 million to $125 million.Highlights of accomplishment in this role include:• I delivered number of cutting-edge products, including a Direct to Consumer Facing Products used by +70 million plus customers and +240k internal employees / users.• I consolidated 17 systems and 40+ departments into a single system and department by implementing Complaint / Issue Management product, which resulted in saving $50 million in FTE and system maintenance costs.• I developed Demand Process to efficiently manage incoming requests from 140k users to a single backlog as well as prioritized, improved, and scheduled the delivery of requests in monthly releases across the 40 disparate internal / external / tech / non-tech delivery teams.• I orchestrated Human Centered analysis for driving focus on Customer Journey, requiring functional decomposition work to ascertain solution.• I spearheaded the successful transformation of a large-scale Waterfall organization into a product-based Agile organization by replacing Waterfall project-based methodologies with quarterly to yearly Agile-based methodologies, monthly / weekly implementations, and related change management methodologies to ensure business / consumer readiness for change.

Chandler, Arizona, United States

I led business architecture group for new experiences involving transformational efforts across multiple internal and customer-facing operational groups. I performed people, process, tool, and technology analysis for business processes across multiple business lines.I transformed organization’s capability to foresee strategic problems, empowered executive leaders to think strategically, and enabled the adoption of holistic approach for the first time in the organization. I collaborated with senior and executive leaders in assessing goals, leading technical teams, and conducting industry meetings.I managed functional decomposition and capability work to ascertain solutions, corresponding roadmaps, and timelines. I considered strategic model and working prototype to demonstrate future functionality and vision of strategic model. I assessed performance of team members, identified skills gaps, evaluated training needs, and conducted training sessions to improve productivity and efficiency.Highlights of accomplishment in this role include:• I directed a team of global and domestic individuals, vendors, and third-party consultants for designing and building a working “prototype” technology for driving a potential solution for executive leadership team.• I created effective user stories, worked with a technology developer, and designed and developed demo videos to showcase the comparison of prototype functionality with current state functionality.• I played an integral role in providing effective solutions to the existing problems and suggesting appropriate recommendations to gear the organization towards future state processing model by envisioning and developing strategic roadmap for the QA department.• I coached and mentored junior staff and new consultants on product ownership and development processes.

I served as Portfolio Director for executing operations strategy, including the consideration of operations strategies and developing tactical response for executing objectives aligned with strategic papers. I coordinated with multiple business lines in conceptualizing new methodologies and target operating models. I ensured effective execution of yearly project planning process by working with business partners, finance, and senior leadership.I created prioritization methodology in alignment with strategic needs and individual business goals, while improving project ideas, collecting data, and providing summarized view of the information to multiple levels of management.Highlights of accomplishment in this role include:• I designed and managed new experience, including Account Service Bridge and Account Posting Bridge for supporting successful execution and completion of Wells Fargo-Wachovia merger.• I directed a team of 300 participants across enterprise of both banks and organized monthly meetings with executives to review progress and roadmap.• I enabled all customers of both banks to conduct business in either store.• I administered four direct reports, prepared schedules, assigned duties and targets, identified underperformance individuals, and created and maintained a productive working ambiance to retain top talent.Additional experience as AVP – Senior Product Owner, Operations Manager, and Item Processing Sorter Room.