Ryan Lamb Email & Phone Number

Portland, Me, Us

Waterville, Maine, United States

Ware-Butler Building SupplyRetail Merchandising ManagerMarch 2022-January 2024*Facilitated the conversion of 5 retail locations from Ware-Butler lumber yards to ACE Hardware retail locations*Implemented company’s first ever vendor trade shows at multiple locations*Coordinated grand opening sales events at each new location, and drove customer counts to highest levels ever*Initiated implementation of ACE Hardware’s S.A.L.E.S. process with all in-store personnel

Northeast Region

I led 37 retail hardware stores across Maine, Vermont, New Hampshire, and Massachusetts with a keen focus on increasing business growth. Moreover, I developed effective business strategies to drive sales, profit, and efficiency. I achieved maximum client satisfaction by delivering high-end and exceptional customer service. I collaborated with a team of regional specialists to streamline overall aspects of marketing, merchandising, and human relations. Below are my key contributions:*Boosted revenue by 8% in 2020 and 2% in 2021.*Reduced regional operating expenses by 5% and payroll over 2% in 2021.*Ensured compliance with company standards while dealing with internal and external activities.*Assisted with the training and promotion of a team member to the position of Sales and Operations Director for another region.

Portland, Maine Area

During this tenure, my major responsibility was to lead and manage the operations of 17 stores across Maine and New Hampshire. I developed and deployed effective business plans and strategic initiatives to increase financial performance. Not only that, but I performed various tasks, including optimizing operational performance, setting performance goals, and preparing operations and fiscal reports, while ensuring compliance with company standards.Below are a few of my key achievements:*Reduced manager turnover from 29% to 5% by providing growth opportunities.*Devised and implemented robust strategies to increase profitability by 9% within the first year.*Increased average ticket across the district by $1.75 in close collaboration with managers.

Portland, Maine Metropolitan Area

Operated company owned locations in the State of Maine. Responsible for ensuring superior customer service and developed associates at all levels. Drove sales and profitability, and maintained effective expense and payroll budget management. Also ensured compliance with effective inventory management and merchandising practices and all store policies and procedures.

Education record

Education record

Education record