• Development of core ASP.net application components; full software development cycle technical analysis/technical design/implementation/testing/deployment• Full SQL Server integration with ASP.net applications including database management, table development, and query building• Develop and support application systems in accordance with established standards and processes• Leverage communication between developers (guide-by-example)• Manage and develop Jira Server team workspace in conjunction with Bitbucket code repository• Knowledge of Windows Server network, hardware, and application virtualization• Leverage knowledge in multiple platforms and varied disciplines to solve complex non-linear problems. • Provide product support both internally, to content development teams and facilitators, and externally, to teachers, school districts, and contract managers as needed• Represent Beacon Educator at national conferences such as Future of Education Technology Conference leveraging sales and customer service skills, networking, and offering advanced knowledge of deliverable solutions

Responsible for asset research and procurement of technology to be used for…•In venue entertainment such as computers, televisions, billboards, and LED walls•Digital Asset Management including NAS Raid Drives, DAM software, and network infrastructure for video editing•Trade show quality television displays, mounts, and hardware•Live streaming equipment including Encoders, Decoders, and software•Procure and coordinate bandwidth requirements at each event venue to meet company requirements for data transmission across multiple formats including live streaming, social media, and a proprietary closed scoring network•Manage scorekeepers for each event. Responsibilities include:•Recruiting prospective scoring staff and populate positions for each event•Training new scorekeepers on the scoring process, rules and regulations as it pertains to broadcasting on national television•Coordinating staff and delegating responsibility at each event•Establish hard lines of communication with Broadcast Company and Install Crews at each event. This involves long range fiber optic cable, Cat 5/6 ethernet, or Wi-Fi connectivity as the situation and layout of each venue dictates•Manage the YouTube live stream process. Responsibilities include:•Verifying bandwidth requirements•Testing stream to YouTube live to ensure the stability of the connection and troubleshoot as needed•Coordinate with Broadcast Company ensure output to streaming encoding is of proper quality and queues are configured. This includes a top to bottom rehearsal with the TV Production team just prior to the event•Stream the live event and ensure the quality of the stream is maintained throughout•Install scoring network which consists of eight dedicated laptops, a wraparound ribbon board, jumbotron led TV, and TV Graphics for on air overlays

Maintain information technology strategies by managing staff; researching and implementing technological strategic solutions•Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies•Coordinate resources and timetables with user departments and data centers to complete projects•Verify application results by conducting system audits of technologies implemented•Preserve assets by implementing disaster recovery, back-up procedures, information security, and control structures•Recommend information technology strategies, policies, and procedures to clients by evaluating the organization, identify problems, evaluate trends and anticipate requirements•Build a culture of strong client relationships by participating in community organizations such as Rotary, Chamber of Commerce Ambassadors, and The United Way of Northwest Florida•Contribute to team success by accomplishing companywide tasks in all facets of information technology plus… •Graphic Design• Web Design•Asp.net, HTML, PHP and VB•Wordpress and Joomla •Search Engine Optimization

Responsible for all Cell N Accessories; (VZW) Premium retail stores in the Fort Walton Beach area•Ensured adherence to VZW policies, procedures, marketing, pricing, and customer service standards in all locations•Interviewed, hired, and supervised training for customer service through store manager level positions•Set employee, store, and district level goals and created a plan to reach said goals; perform weekly, and monthly employee goal reviews•Conducted daily sales meetings to ensure management team is on task and goal focused•Reviewed and established policies and procedures to streamline the sales process to reduce training time, increase customer satisfaction, and create a more fluid customer interaction•Performed scheduling duties to ensure proper coverage, provide training opportunities between experienced and inexperienced staff, and inhibit overtime costs•Communicated daily with the general manager and owners noting employee progress, sales numbers, inventory issues, and budgetary items•Full time sales as part of day to day responsibilities including maintaining high customer service standards, creating personal and business relationships. Provided a positive in-store example to employees at all levels of what is expected of them including a positive and upbeat attitude, attention to detail, going the extra mile for customers and selling myself as much as any product

Interviewed, hired and trained employees including systems training, sales training, and day to day evaluations of new hire progress•Handled customer escalations and intercede where necessary on the customer or employees behalf•Ensured employees are trained on and use proper customer service techniques utilizing online training, webinars, and one-on-one training to create the best environment for sales and customer service•Spot checked and evaluated orders and paperwork for accuracy and completeness•Sent daily status emails to area management to keep them informed of goals progress, plans of action, issue resolution, and training status•Conducted daily one-on-one and weekly staff meetings to discuss new products, set and review goals and procedures, and set a tone for good customer service•Developed business to business sales by following up on leads, advertising, cold calls, and referrals to increase sales and provide continued growth

Generated graphical representations of the processes to be used upon the Littoral Combat Ship (LCS) to best utilize its assets when minehunting or minesweeping. Worked with customer daily to integrate changes to theory as they occurred keeping the project on schedule and delivering on time•Performed video capture and editing for the testing of a variety of heat vision devices designed to help pick up buried or non-buried land mines•Assisted with the preparation of various large scale presentations designed to showcase the work of NSWC-PC to the Pentagon. Work included but was not limited to, graphics manipulation, photography, Microsoft® Power Point presentations•Converted the master Work Breakdown Structure (WBS) Structure into Microsoft® Project format. Integrated timetables for completion of various projects related to the LCS into a Master Gantt Chart and maintained its accuracy