- Mentor crew and delegate tasks.- Maintain standards and procedures which resulted in 15% less customer complaints.- Complete crew training on a daily basis.- Upkeep of safety standards which reduce risks and hazards by 10-15%.- Maintenance of equipment and store environment.- Successfully achieving shift KPIs.

- Consistently maintained a successful drive-thru with an average percentage of 76%.- Successfully worked towards QSCs (Quality, Service, Cleanliness).- Displayed high levels of customer service.- Successfully carried out secondary tasks.

- Develop graphical designs using industry standards.- Conduct market research and analysis of the industry.- Manage various social media accounts of an audience of more than 20,00.- Create graphics for various high-performing Facebook e-commerce campaigns and social media campaigns resulting in 20% increase in engagement.- Direct multiple product photoshoots resulting in improved marketing assets.- Manage employees distributing customer information introduction packs.- Develop the social media strategy to meet KPIs.

- Organised, assembled, and distributed customer welcome packs.- Fulfilled the role of an admin for the Marketing Department and worked on office tasks on an ad hoc basis.- Created multiple animation-based social media posts.- Involved in off-location product shoots for sister brand, Guard Grooming.

- Develop marketing strategies for predominantly small local businesses and companies.- Successfully direct and produce various photo and video shoots.- Develop business strategy to match KPIs.