Ryan Lester Email & Phone Number

Currently, I am a Technical Group Manager within Global Transportation Services, leading a team of Business Intelligence Engineers responsible for developing complex transportation analytics solutions; supporting 3rd-party carrier planning and performance, network volume and capacity, and carrier attainment management. We drive the performance management of the full network for billions of packages, including the reliability and speed of customer delivery promises and costs. We also steer all aspects of the transportation network design, planning and execution for fulfillment network of sort centers, national or regional commercial carrier hubs and last-mile delivery stations, with air and ground line-hauls connecting those nodes from Fulfillment Center origins.

Manages a cross-continent team of 4 data analysts and developers to develop key business performance and control insights through a diverse suite of advanced analytics and data visualization tools. Developed Internal Audit’s first ever digital roadmap to establish data analytics, robotics and automation capabilities. Built a Robotic Process Automation (RPA) solution to automate evidence gathering and compliance testing processes, reducing manual collection time by ~25%. Developed an advanced analytics tool to actively monitor and evaluate ~$60M annual employee Travel & Expense (T&E) transactions in order to reduce expense fraud.

Chicago, Il

Led United’s largest boarding experience redesign; spearheaded a multi-functional team of marketing, finance, operations, innovation, HR and IT across 5 continents to significantly improve United’s customer satisfaction score and was recognized by the COO as one of the top 5 impactful projects in company’s recent history. Led human-centered process to uncover customer insights and rapidly test process prototypes on the ground. Developed communication plans and training programs to gain key stakeholders’ buy-in and manage operational changes impacting 350 locations and 25,000 employees globally.

Chicago, Illinois

Built and deployed data analytics and visualization platform to define KPIs and track 1.5 million+ flights’ performance (annually) in order to improve operational efficiency and customer satisfaction. Managed 2 analysts to develop United’s supplier dashboard to increase visibility, accountability and cost effectiveness of key suppliers’ performance across multiple lines of service at more than 300 airports.

Chicago, Il

Supported SVP of GTM Sales with the development and execution of growth and profitability strategies for Cigna's Pharmacy Benefits Management commercial portfolio. Reported key insights and trends for a nationwide book of business of 6,000+ commercial accounts and 6 million+ members, reducing report production time by 40%.

Tampa/St. Petersburg, Florida Area

Used Six Sigma methodology to redesign and improve how the creative services team processed and delivered more than 2,000 creative asset requests per year, resulting in a 22% efficiency improvement. Collaborated with the Chief Marketing Officer in developing meaningful and captivating presentations to visually communicate a marketing story. Designed information graphics to clearly visualize complex data. Earned 2 fast-track promotions consecutively

Provided client support; planned, created and produced marketing communication and sales promotional materials to support product marketing strategies and sales objectives. Promoted in 2007

• Created marketing communication and sales promotional materials to implement marketing strategies and sales objectives.• Developed and implemented a brand redevelopment project that included a complete refresh of all brand elements including the rollout of a new company website. • Performed a variety of administrative functions to support the timely execution of marketing plans and projects including schedules and budgets, database updates and validations for customer records and planning and logistics for trade shows.• Prepared operating manuals, reference materials and training guides for customers and the sales team.• Developed creative collaterals using Adobe InDesign, Photoshop and Illustrator.

• Assisted in the production of regularly scheduled news productions. • Wrote content for on-air and online delivery.• Collaborated with segment producers to identify engaging content to increase program viewers.

Master Of Business Administration (M.B.A.), Graduation - May 2013

Areas of focus: Organizational Management, Business Strategy, Six Sigma, Operations Planning, and Business Statistics.

Bachelor'S Degree, Communication, General

Study Abroad Program

5-month Study Abroad Program London, England - U.K. Areas of focus: British Art and Architecture, Graphic Design, International Marketing.