Ryan Libby Email & Phone Number

Jacksonville, Florida, United States

As a Warrior Support Coordinator, I am responsible for connecting with veterans and their families through various communication channels, including phone, email, chat, and in-person interactions. My primary goal is to assist with the registration process and answer eligibility questions, while also providing program overviews to newly registered veterans and family members.To ensure continuous support and engagement, I use both inbound and outbound communication methods, utilizing probing questions to identify specific needs and uncover new opportunities. As part of my role, I also develop, update, and maintain current and accurate data in the organization's internal systems. In addition, I follow up with internal teammates, veterans, caregivers, family members, and community resources as appropriate, always seeking to build and maintain professional relationships with organizational programs.Key Accomplishments:► Maintained 96.3% KPI while embracing the organizational mission and program changes.► Reduced complex situations and improved client service levels by engaging with senior leadership to share vital resources and key concerns.► Ensured clients received the top level of care by taking complex cases and networking across the organization.► Supplied 100+ additional resources to add to the organization’s Information and Referral resource database that positively impacted thousands of current and future clients.► Reduced case volume due to the current economic climate by compiling a secondary national resource list for critical financial assistance.

Wasilla, Alaska

During my time over here, I liaised with clients through various channels, including physical media and social media platforms, to facilitate trip bookings and license purchases. My efforts to enhance community engagement included organizing online equipment training for past, current, and future clients via popular social media platforms such as TikTok, Facebook, Instagram, Discord, and Twitch.TV. Amidst the pandemic, I ensured minimal risk during close-contact scenarios by devising innovative strategies that prioritized client safety.Additionally, I conducted year-round fishing operations in challenging weather conditions. As part of my commitment to giving back, I organized veteran peer-to-peer fishing trips through partnerships with esteemed organizations such as The Fallen Outdoors, Battle Dawgs, and Alaska Healing Hearts.Key Accomplishments:► Attained perfect five-star reviews through multiple forums, including Google, Trip Advisor, and Facebook, by conducting pre-trip safety briefings and post-trip assessments.► Achieved 100% safety rating during three-year employment, resulting in zero incidents with clients on some of the most demanding bodies of water.► Administered over $75K in guide equipment with zero negligent loss during terms of employment. ► Increased sales by over 35% and enhanced business revenue through unconventional methods.► Assisted U.S. Army B.O.S.S. (Better Opportunity for Single Soldiers) Program Through motivational guided fishing trips for Active-Duty Service members.► Delivered suicide awareness-guided fishing trips through U.S. Air Force Joint Base Elmendorf-Richardson.

Wasilla, Alaska, United States

In this role, I oversaw and directed national-level marketing efforts across 50 state organizations. I executed multi-state missions to unite vendors with regional and state-level directors, which enhanced the lives of service members within the organization. Through my leadership, I motivated teams across the organization to improve the organizational image by utilizing both conventional and unconventional marketing methods. My focus on proper marketing concepts helped to strengthen the brand and achieve success.Key Accomplishments:► Saved the organization higher than $1K per state by managing the marketing budget and collaborating with board members and state/regional level leadership to negate overspending and implement CMR protocol.► Enhanced fundraising by an estimated 300% within the first 90 days, increased the organization's image, and strengthened donor relations by creating an effective marketing team of 6 individuals.► Elevated organizational productivity by facilitating conflict resolution between state, regional, and national board leadership.► Improved direct communication with national board members to advise on fundraising, product acquisitions, marketing strategies, and physical and monetary donations.► Established cohesive relationships with other non-profit organizations and businesses by training and advising a multi-regional team consisting of 8 regional and state managers.

Wasilla, Alaska, United States

During this tenure, I devised and implemented aggressive tactics to establish a framework for Team Alaska's sustained success among state and national-level businesses. I conducted regular instructional seminars for over 100 individuals to ensure a clear understanding of safety, legalities, and future events. Additionally, I collaborated with key organization leaders to implement proper chain of command and chain of custody. By utilizing my expertise in marketing and leadership, I was able to help Team Alaska achieve their goals and reach new levels of success.Key Accomplishments:► Generated over $200K in revolving revenue as a critical leader in developing Team Alaska's inaugural, 2nd annual, and 3rd yearly banquet.► Raised $45K+ through the event during COVID-19 in 2021 by establishing a productive relationship with House of Harley-Davidson Alaska and collaborating with House of Harley to donate a Harley-Davidson for The Fallen Outdoors Team Alaska.► Raised $40K through community outreach and networking and developing a relationship with All Seasons Argo of Anchorage and The Fallen Outdoors Team Alaska.► Received over $150K in donations through key marketing/acquisitions contact for The Fallen Outdoors Team Alaska’s inaugural and 2nd Annual banquets, live auction, silent auctions, and sponsoring a soldier paddle raises. ► Accomplished $300K+ organically yearly by establishing standards within the organization.► Ensured the organization maintained "in good standing" as a registered 501(c)3 non-profit organization by collaborating with the state government.► Attained effective marketing and donation increase by 200% within the first physical year of fundraising by facilitating internal marketing strategies with leadership and volunteers.

United States

During my time at US Army, I maintained meticulous records of employee files and documentation that positively impacted company operations. My attention to detail ensured that all records were accurate and up-to-date, allowing for smooth operations and compliance with regulations. Additionally, I demonstrated my leadership skills by organizing and leading route clearance and convoy security missions during combat operations. My ability to remain composed under pressure and to lead effectively helped ensure the safety and success of our team.Key Accomplishments:► Effectively oversaw inventory valued at $64M by ensuring zero loss over two years.► Achieved an impressive 85% increase in promotions within the workforce through the training and development of a team of up to 45 employees.► Demonstrated strong leadership skills by coordinating work assignments, resulting in a significant 75% increase in teamwork activity.

Fort Bragg, North Carolina

Supervise, train and mentor 9 Soldiers. Maintain accountability of in excess of 900,000.00 in equipment. Unit Prevention Leader responsible for administrating UA testing for a Company sized element of 128 Soldiers and Officers.

Fort Richardson, Alaska

Serves as a Squad Leader in a 68 Soldier Transportation Platoon within an Airborne Distribution Company supporting a 3,500 Paratrooper Airborne Brigade Combat Team; responsible for the health, welfare, combat readiness, discipline and safety of nine Paratroopers; supervises the performance of preventive maintenance checks and services on organizational equipment valued in excess of $1.5 million; manages loading and unloading of personnel and equipment and protects cargo against damage; supervises the safe and secure transportation of all classes; assists in training and maintaining driver skills for drivers.Safety NCO, TACSAT Operator, Convoy Commander

Fort Lewis, Wa

Yongsan-Gu, Seoul, Korea

Train, mentor and supervise personnel.

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Bachelor Of Arts (B.A.), Intermedia/Multimedia

Activities and Societies: photography Multimedia Design

Diploma, General Education

Activities and Societies: Wrestling, Football General Studies

Associate Of Arts And Sciences (Aas)

Computer Science