Setup Singapore Quality Assurance Center. Drive all Quality activities in SEA, India & Oceania region especially for Automotive customers. In addition, I am also taking charge of QMS in the company, supplier management, customer complaint and customer satisfaction support (i.e periodic Quality management review meeting, customer audit, product recall activity etc).

Led a team of 2 engineers & 2 executives. Focus on Quality strategy planning and develop my team to perform reliability test & failure analysis professionally. Demonstrated experience of leading cross functional team for problem solving and promote Quality Improvement (Kaizen) activities.

Managed worldwide customer complaint. My role was to master all failure analysis techniques/skills for microcontroller device and extend my soft skill at the cultural diversified environment.