富揚國際是一間專門針對旅館業做企業診斷與管理的公司，其主要目的於協助旅館增加營收獲利並協助旅館業主共同打造出有品味和質感的旅店，也提供將所有旅館本身各項數據量化的服務，並運用本身籌備過星級旅館的經驗，幫助客戶以最小的投資獲取最大的利潤。

 Assist in the day-to-day operation of the hotel Front Office. Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. Assign, coordinate, and supervise work activities of Front Desk Agents. Ensure work is completed to include, shift closings, room deposits, refunds and rebates. Train and develop Front Desk Agents. Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures. Prepare and conduct Front Desk meetings and resolve issues. Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action. Provide information and direction to staff to achieve 100% occupancy. Review and resolve dispute accounts and Housekeeping discrepancies. Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift. Perform check-in and out procedures. Take personal responsibility for correcting customer service problems.

 To participate in the Rooms Division: Front Office / Concierge / Housekeeping and its related departments. The objective of the 12 to 18-month management training programme is to provide practical, hands-on training for successful candidates who want to pursue a career in the hotel industry.  Shadowing departmental middle management in operations.

 Responsible to provide an excellent and consistent level of service to customers. Contributes to the smooth and efficient running of the Reception within the Rooms Division