Ryan Lindenthaler Email & Phone Number

Richmond, Bc, Ca

O2E Brands is the parent company of 3 home services franchise brands: 1-800-GOT-JUNK?, WOW 1 DAY PAINTING and Shack Shine. I joined the Australian team at its inception and supported 6 franchise locations remotely with B2C and B2B sales, customer service and technical support. • Provided exceptional customer service to clients and Franchise Teams through an average of 50 calls and emails daily• Achieved an average of 47% daily sales conversion rate (average team conversion: 40%) in B2C and B2B sales interactions• Built strong relationships with Franchise Teams by providing clear, timely updates on complex job bookings and became their go-to-person for frontline Salesforce support (i.e., pulling reports, deleting duplicate profiles, and creating opportunities for complex bookings)• Resolved customer complaints in a timely manner by listening to needs of customers and Franchise Teams to propose solutions both parties were satisfied with• Coached team on challenging calls and technical issues; liaised with Franchise Partners to address concerns by reviewing calls and proving feedback to teammates in the absence of manager

• Upsold products by engaging customers in conversation through open-ended questions and promoted new products from the store’s top-valued suppliers• Analyzed weekly sales reports to determine popularity of products and inform inventory orders.• Compiled loss reports by performing regular inventory counts and processing end-of-day counts• Trained new team members