Ryan Lommel Email and Phone Number
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Experienced Contact Center Executive and Business Transformation Leader working with Fortune 500, 1000 and 2000 companies in industries such as telecommunications, mobility, cloud, electronic government, eCommerce, software, retail and media.Expert at designing innovative and highly flexible solutions to complex business challenges while reducing operational costs. Highly experienced developing, managing, and delivering results in strategic customer care and managed services programs focused on creating an exceptional customer experience through every stage of the customer lifecycle.Strong and Agile Organizational Leader instrumental in creating and implementing corporate strategy and managing tactical & strategic challenges.Key Skills & Abilities: – Key Client Retention– Solution Architecture and Best Practice Creation within Fortune 500 organizations– Team Building and Leadership Development– Process Development and Implementation– Operations ROI Modeling– Strategic Market Positioning– C-Level Communication – Multimillion-Dollar Negotiations – Process Automation and Optimization– Organizational Mapping – Revenue Forecasting – Ensuring Profitability
Onesupport
View- Website:
- onesupport.com
- Employees:
- 529
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Vice President, Sales And Service DeliveryOnesupportAustin, Tx, Us
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Vice President, Sales & Service DeliveryOnesupport Jun 2019 - PresentSan Marcos, Texas, Us– Oversee sales and business development functions including new account acquisition, strategic account management, contract negotiations, new service rollouts, and service delivery– Provide cross-functional team training, coaching, and mentoring– Hold P&L and budget responsibilities– Manage multiple accounts with responsibility for achieving annual revenue and profitability targets– Develop and provide cross functional coaching to sales teams
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Vice President, Technical Support OperationsTelenetwork, Inc. Aug 2007 - Jun 2019San Marcos, Tx, UsRyan Lommel serves as Vice President of Operations for Technical Support and Managed Services at teleNetwork. Ryan began his tenure with teleNetwork in 2003 and his responsibilities include overseeing day-to-day technical support operations and help desk services for multiple Internet Services, Web Hosting, and Managed Services providers.Ryan's focus is on process analysis, customer service and the development and implementation of scalable, sustainable support models that maximize customer satisfaction that allow teleNetwork to deliver aligned, integrated and flexible support solutions.Ryan began his tenure at teleNetwork as an agent on the call center floor while still a student at the University of Texas at Austin. He joined teleNetwork's supervisory and project management team in 2004 after completing his studies. He brings a unique perspective to teleNetwork's executive management team as a result of his experience. -
Operations ManagerTelenetwork, Inc. Sep 2004 - Aug 2007San Marcos, Tx, Us• Manage and oversee day-to-day call center operations for 150+ technical support and managed-services representatives; duties include Service Level Agreement maintenance, client relations, outage detection and reporting, generation and distribution of daily reports, metrics analysis and audits, staffing projection and adjustment. • Administratively responsible for a team of 40 agents, including recruitment, training, coaching and development, quality control, and recognition/discipline. • Developed and implemented standardized training process, including curriculum and quality control measures for new and in-place contracts. • Manage concurrent projects from initial contact phase to conclusion (planning, process creation, integration, training, launch, progress management and reporting, and evolution) • 24/7 client contact for operations-related issues
Ryan Lommel Skills
Ryan Lommel Education Details
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The University Of Texas At AustinGerman
Frequently Asked Questions about Ryan Lommel
What company does Ryan Lommel work for?
Ryan Lommel works for Onesupport
What is Ryan Lommel's role at the current company?
Ryan Lommel's current role is Vice President, Sales and Service Delivery.
What is Ryan Lommel's email address?
Ryan Lommel's email address is ry****@****ork.com
What is Ryan Lommel's direct phone number?
Ryan Lommel's direct phone number is +151287*****
What schools did Ryan Lommel attend?
Ryan Lommel attended The University Of Texas At Austin.
What skills is Ryan Lommel known for?
Ryan Lommel has skills like Technical Support, Management, Troubleshooting, Visio, Networking, Training, Customer Service, Help Desk Support, Crm, Linux, Windows 7, Software Documentation.
Who are Ryan Lommel's colleagues?
Ryan Lommel's colleagues are Damien Mcmullen, Ashley Rowley, Justin Benson, Elodie Montreuil, Tony Barcelona, Aclevia Johnson, Angel Jesus Becerril Rodriguez.
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