I am focused on providing the best customer experience to all of OpenText's customers by means of world class service, AI focused automation, and continual improvements.

I have the pleasure of leading a global department of Fulfillment experts within OpenText's Corporate Finance department. This team of over 50 professionals is responsible for delivery and provisioning of OpenText's On-Cloud and Off-Cloud products.Largest team - 55Team location - US, Canada, Ireland, Philippines Highlights:Delivering on-time products, both hardware and software, to our global customer base while obeying all Audit and Compliance requirementsAchieved 70% Same-Day ticket resolutions across 80 On-Premise and Cloud productsEnabling Revenue Recognition and company growthCreating custom KPI reporting and dashboardsLeading high impact, high ROI projects to streamline and improve our processes.Strategic planning for resource allocationWorking directly with finance partners to improve the entire Order-to-Cash process flowIntegrating acquired companies into company processes and policiesDeveloping a team of highly skilled, talented professionals with a focus on support experience and customer satisfactionParticipating in a Finance project to determine how we can leverage RPA and AI to streamline our processes

I was a key player in the acquisitions and integrations conducted by OpenText. From initial diligence conferences to the final go-live of an integrated company, I provided insight, strategy, and customer focus to all proceedings. In this role, I saw to completion 5 company acquisition projects.

With a singular focus on our most strategic accounts, my time in Customer Success was spent solving issues, interfacing with development, and updating C-Suite executives with progress.This role was key to making satisfied customers out of escalated customers and securing future renewals.

As Escalation Manager at OpenText, I led a highly technical team of Content Server experts who focused on our largest and most strategic customers. My portfolio included delivery of our Premier Support programs and working with strategic clients to secure new business.Largest Team Size - 12Team location - US and Canada-Fortune 500 customers-On-Premise to SAAS migrations-Custom programs and delivery

A consultant on OpenText's Professional Services Team working with Fortune 500 and key Government customers on implementations and upgrades.-SAAS migrations-Enterprise ECM system upgrades-Health Checks and reporting-Upsell additional tools and services to our customerbase