• Collaborate with key business and IT resources on requirements gathering, solution design, configuration, testing, user acceptance, implementation, and documentation.• Understand and translate business concepts to executable functional designs; ensure functional designs are executed as a viable solution to the business concept; ensuring module solution aligns and is compatible with overall architecture.• Work with other analysts to understand integration points with other systems, and communicate the impact of proposed system changes.• Assist with estimations of new developments and enhancement requests (costs, benefits, resources).• Develop and keep updated, functional design documents and testing scripts ensuring scripts are aligned with current system design and business practices.• Configure, test and train during projects following the business methodology.• Plan, prepare and execute unit integration and support user acceptance testing.• Resolve incidents and complete service requests to the agreed service levels (SLA)• Work with the change management system to promote your changes through the environments to production• Monitor performance and provide responsive action to issues maintaining high- level internal customer satisfaction to required service level performance measures, through the successful resolution of customer requests/issues/change requests.• Ensure individual and team compliance with all policies and procedures.

• Provide technical support to customers• Work within a fast paced environment• Travel to customer offices when required• Ensure issues are resolved in a timely manner• Taking Lead responsibility with junior Engineers• Completion of Projects as and when required in line with scope of works (Migrations, Roll-Outs, Implementations)• Providing technical support for escalated issues and tickets (3rd Line)• Work as part of the on call rota• Have a passion and enthusiasm for excellent service delivery and pride in your ability

Key Responsibilities:• Assist with third party service contracts where necessary.• Client facing for the support, maintenance, and troubleshooting of client Learning Management Systems on a global basis.• Complete site visits to undertake Group IT tasks in the wider group in remote offices.• Manage and maintain secure backup and data retention on server environments used Oilennium and provided to clients as services, internal and external.• Manage and maintain server environments used by Oilennium and provided to clients as services, internal and external.• Manage front line IT experience for Oilennium users.• Manage, support and development of the current Oilennium website.• Ownerships and provision of accurate Learning Management System reports to Finance for billing purposes and any arising issues.• Prompt client correspondence in registration of personnel on Company and Client hosted Learning Management Systems.• Provide clear leadership for the development of Technical Services Analysts.• Provide support for elements of system architecture development of Products as required by the company or clients, using languages and frameworks including PHP, Laravel, MySQL, HTML, CSS, Bootstrap, Java, Vue, Visual Basic and Shell Scripting• Ownership and provision of support to internal and external users of any Learning Management Systems deployed for use by Oilennium’s clients.• Provision of accurate information and training matrices delivered in a timely manner to Client.• Responsible for the safeguarding of Company and client related data and IT Systems.• Support internal and external IT related projects.• Deliver any system or company projects in a professional and timely manner• Management of workload/workflow of Technical Services team.• Provide support to BD regarding any questions related to the Learning Management System.• Represent the business for any IT changes required by Group IT.• Ownership of escalating critical issues to Group IT.

Key Responsibilities:• Systems development as and when required, such as PHP, MySQL, HTML, CSS, Java, Visual Basic and Shell Scripting• To deliver any system or company projects in a professional and timely manner• Management of workload and workflow in IT Managers absence• Training IT staff members on new and existing processes and systems, have also assisted the delivery of training for clients• Ensure server downtime is kept to a minimum with a target of under 1 hour for all incidents plus investigate and report on whether roles on our on-site servers can be consolidated• To make full use of all assets we already have, to reduce any unnecessary costs. Furthermore, where necessary source the best and most cost-effective solution to our office users’ needs• To assist with all aspects of Company IT requirements• To ensure the company’s IT is stable and reliable• To maintain, service, update, and monitor users’ IT equipment to ensure the stability and minimise downtime• To provide a professional server monitoring service including maintaining and monitoring all backup procedures• To contribute to the technological development of the business through creativity and assisting in forward planning• To ensure all IT equipment is maintained in a professional manner• To provide professional support to both internal and external clients• To maintain an accurate log of the company’s IT assets and software licenses

Key Responsibilities:• To assist with all aspects of Company IT requirements• To ensure the companies IT is stable and reliable• To maintain, service, update and monitor users’ IT equipment to ensure the stability and minimize downtime• To provide a professional server monitoring service including maintaining and monitoring all backup procedures• To contribute to the technological development of the business through creativity and assisting in forward planning• To ensure all IT equipment is maintained in a professional manner• To provide professional support to both internal and external clients• To maintain an accurate log of the all the company’s IT assets and software licenses

Key Responsibilities:• Web development tasks: i.e. creating web templates, updating clients’ sites, fixing problems on client’s sites• General administrative tasks• Answering the phone