Ryan Spillane Email & Phone Number

Hauppauge, New York, United States

• Provide onsite IT support to 6,000 students and 500+ staff members across the North Babylon District. The staff operates PCs running Windows 10 and 11, and students utilize Chromebooks.
• Provide remote support with VNC software for Windows desktops. Identify users' machines using the ticketing system or active directory before remoting on them. When remoting, communicate with end users using VNC text.
• Duties include troubleshooting over the phone & tickets via Incident IQ and handling inventory management through IQ and Google Sheets. Mobile and laptop devices are managed through Jamf Pro & Google Admin.
• Manage user accounts through Active Directory. Assist users with unlocking their accounts, adding them to specific group policies, password resets, and more.
• Image and deploy various Windows and Mac AIO devices for staff across the district using SCCM and Jamf Pro. Address end-user issues such as printers, interactive boards, and peripherals in the classroom.
• Experience with power cycling network equipment, mounting equipment into racks, & patching in cables.

Hauppauge, New York, United States

• Disassembled Chromebooks, installed a cellular module, and reassembled the Chromebook.
• Successfully met company quota of 14,000 repairs and asset management for the NYC Department of Education demands to satisfy Chromebook readiness.