Ryan Macfarlane Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

In my current role as Team Leader in the Student Operations department, I am the key stakeholder for all operational activities pertaining to one of the company’s key university partnerships. As the inaugural leader of the team I have been instrumental in creating and refining processes, policies and resources that are utilised by cross-functional teams on a daily basis.My key responsibilities include:- Manage a team of direct reports and provide ongoing support through daily… Show more In my current role as Team Leader in the Student Operations department, I am the key stakeholder for all operational activities pertaining to one of the company’s key university partnerships. As the inaugural leader of the team I have been instrumental in creating and refining processes, policies and resources that are utilised by cross-functional teams on a daily basis.My key responsibilities include:- Manage a team of direct reports and provide ongoing support through daily briefings, one-on-ones, quality reviews, inductions and extensive training sessions.- Manage partnership relations with external stakeholders.- Contribute to the initiatives of the departmental leadership team to ensure direct reports are meeting their personal development and business goals.- Resolve escalated bugs and student experience issues. - Extensive project management and process improvement responsibilities.- Daily reporting and data management from our customer CRM, Salesforce and associated platforms. Show less

Melbourne, Victoria, Australia

Split, Split-Dalmatia, Croatia

Key responsibilities: - Leading 8-day sailing trips around the Dalmatian Coast, Croatia (average 26 passengers per tour)- Providing engaging daily talks and activities to build a positive environment for clients- Managing passenger reservations, ongoing travel arrangements, and accommodation- Building and maintaining strong relationships with local suppliers and business partners - Overall responsibility for the health and safety of passengers, including first aid… Show more Key responsibilities: - Leading 8-day sailing trips around the Dalmatian Coast, Croatia (average 26 passengers per tour)- Providing engaging daily talks and activities to build a positive environment for clients- Managing passenger reservations, ongoing travel arrangements, and accommodation- Building and maintaining strong relationships with local suppliers and business partners - Overall responsibility for the health and safety of passengers, including first aid, emergency response, and conflict resolution. - Providing detailed weekly tour reports to management team - Maintaining a 5 star rating through tour radar review system (over 200 passengers surveyed) Show less

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Burwood East, Victoria, Australia

Bachelor Of Arts (Ba), Communication And Media Studies (Majoring In Journalism And Sociology), Graduated With Distinction

Activities and Societies: - Residential Assistant, Burwood Student Village

Education record

Activities and Societies: - House Captain - School Athletics Captain - SRC Representative