Ryan Mahon Email & Phone Number

Raleigh, Nc, Us

London, England, United Kingdom

Client Relationship Management: Build and maintain strong relationships with existingclients, understanding their needs and ensuring their satisfaction with our products andservices.Quota Achievement: Develop and execute a strategic sales plan to meet or exceed theannual sales quota in excess of 750K.New Business Development: Identify and pursue new business opportunities withinexisting accounts.Strategic Account Planning: Collaborate with cross-functional teams to develop accountstrategies and plans to achieve revenue goals.Market Analysis: Stay informed about industry trends, competitor activities, and marketconditions to identify opportunities and threats.Sales Presentations: Deliver compelling presentations to prospects and clients,effectively communicating the value of our solutions.Executive Level Meetings: Organize and conduct executive level meetings and quarterlybusiness reviews.Contract Negotiation: Negotiate contracts and pricing agreements with clients whileensuring that company profitability goals are met.Sales Forecasting: Provide accurate sales forecasts and reports to senior management.Team Collaboration: Work closely with the sales, marketing, customer support, andproduct development teams to drive customer satisfaction and product improvement

Morrisville, Nc

Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction and high renewal and retention rates. Understand clients key goals and objectives, manage expectations and drive strategic goal alignment. Identify key contacts, decision-makers, and executives for each account and maintain regular, consistent communication and on-site visits in a proactive capacity. Ensure high levels of client retention and minimum churn by actively monitoring potential risk.Develop a deep understanding of all ChannelAdvisor products and ensure that accounts are utilizing all the appropriate features in the ChannelAdvisor Complete software. Effectively manage contract renewals and re-negotiations. Up-sell and cross-sell appropriate features and products.Keep up to date with market changes and product developments and communicating this to clients with the impact to their business and suggested recommendations. Share knowledge, tools, and techniques within the team and be a resource to junior members.

Morrisville, Nc

The Strategic Advisor/Account Manager acts as the customer relationship owner of iContact's premier accounts. They are responsible for growing recognized revenue for their assigned accounts by delivering world class pro-active customer service. The Strategic Advisor/Account Manager is responsible for ensuring that iContact's clients achieve and surpass the return on investment they expect from their email marketing spend. They are expert users of all iContact application features and knowledgeable in email marketing and social media.

Morrisville, Nc

Onboard new customers and explain the iContact application.

Raleigh-Durham, North Carolina Area

Provide the highest level of support for users of the iContact application for the Salesforce CRM. Deliver expert product knowledge of both Salesforce, iContact and email marketing.

Oversee and manage Financial Aid Officers. Ensure Financial Aid Officers meet quarterly goals.Handle all student account and customer service issues that arise.Responsible for the billing and collecting of students’ tuition and fees in the excess of ten million dollars a year. Promote a work environment that is positive, student-centered, and compliant with established policies and procedures. Monitor the activities of the Business Office staff to ensure compliance with established guidelines regarding student financial assistance programs and provides established collection goals. Assist in the hiring process of new Business Office staff.Provides performance feedback to current Business Office staff.Implement activities to promote quarterly collection rates in excess of 98% and maintains associated bad expenses below established University standards. Follow-up on activities related to sponsor billing, timely collection of promissory note payments established by students.Resolve outstanding student compliance issues with the University’s third- party servicer, and placing delinquent accounts into the collections process as outlined by the University. Ensure that the finalization of student registrations are in accordance with established University policy.Timely and accurately respond to student inquiries regarding Business Office functions and generates related documents needed by students (current and past).

Consistently exceeded continuing student enrollment goals.Regularly communicate with students to encourage and facilitate continued enrollment.Report, track and resolve problems impacting student enrollment.Monitor the progress of students in meeting Personal Education Plan.Identify at risk students and assist them to succeed in a collegiate environment.Write Promissory Notes and ensure that student’s method of payment is valid.Act as primary point of contact between student and the university.

Responsible for grading papers, quizzes and exams.Work directly with students to improve their writing skills.Lead class discussions and prepared lectures.Write quizzes, tests, and essay questions.Meet with students during office hours to discuss any issues they were having with the class and offer them assistance and guidance.

Handle the hiring, training, promotion, and supervision of staff at multiple locations.Responsible for the merchandising and marketing of several sites.Ensure store coverage of a 365-day operation through detailed scheduling.Consistently exceed monthly revenue goals.Resolve customer service issues and promote lasting relationships with clients.Oversee product ordering for a million dollar a year company.Supervise the upkeep and orderliness of several locations.

Master Of Arts (M.A.), Education

Bachelor Of Arts (B.A.), History

Education record

Education record

Bachelors, History