Ryan Markham Email and Phone Number
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Ryan Markham personal email
Ryan Markham is a Engineer 5, Sales Technology at Comcast at Comcast. He possess expertise in process improvement, telecommunications, customer satisfaction, call centers, customer experience and 16 more skills.
Comcast
View- Website:
- comcast.com
- Employees:
- 75807
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Principal Engineer, Sales TechnologyComcast Sep 2021 - PresentPhiladelphia, Pennsylvania, United States
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Analyst 5, Customer Employee EngagementComcast Jun 2019 - Feb 2022Greater Philadelphia• Collaborate with product team stakeholders to understand, clarify , expand and refine product and technology requirements, translating the requirements into a technology solution within our platforms, articulating the solution to development teams through user stories, coordinating dependencies and API strategy with dependent systems, and driving acceptance through verification of functional and technical delivery to the standards of the group • Ensures programs are envisioned, designed, developed and implemented across the enterprise to meet business needs. • Interfaces with the enterprise architecture team and other functional areas to ensure that most efficient solution is designed to meet business needs. • Tracks and documents requirements for enterprise development projects and enhancements
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Program Manager 5, Next Gen BillingComcast Oct 2018 - Jun 2019Greater Philadelphia Area• Function as a Program Delivery Lead for programs as assigned • Identify project risks and mitigation plans as appropriate and drive mitigations • Communicate with key stakeholders including development teams, operations, product, divisional stakeholders, etc. as required • Work with cross-functional team members to identify tasks, build and manage program plans, identify, assign and commit functional resources to meet commitments, develop risk and communication plans
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Operations Manager, Technology & ProductComcast Nov 2017 - Oct 2018Greater Philadelphia Area• Document process, data, and operating performance metric requirements to provide delivery organizations with detailed designs• Utilize baseline metrics and time studies to provide a value based prioritization for delivery• Use current state gap analysis and blank paper approach to design and build a single solution for processes, tools, and experience• Identify opportunities to drive utilization and increase automation for Digital Order Entry channels
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Sr. Analyst, Process Design & DeliveryComcast Cable Mar 2015 - Nov 2017Greater Philadelphia Area• Business Product Owner that partners closely with system architecture, business product teams and technology stakeholders to develop 25+ optimal digital sales and ordering solutions that provides a best in class customer experience and drives operational efficiencies across back end systems• Manage and influence an operational team of 25+ people that monitors 10+ major platform KPIs on an hourly and daily basis. Provides timely direction, communication and impact to all stakeholders of wins and opportunities• Adaptable utility player that advocates the best opportunities for the customer journey from point of requesting services to activating and servicing the customer.• Align development work with the Customer Transaction Platform road map to ensure strategic goals are met
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Analyst, Business Process ManagementComcast Sep 2012 - Mar 2015Greater Philadelphia Area• Complete assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses, customer experience analysis, and solution recommendations• Develop repeatable, and thus scalable, plans and processes in order to speed time to market and improve operational efficiency• Performed offer flow through testing for the SalesPortal platform to ensure orders successfully flow to the billing system• Triaged data related issues that prevented orders from accurately and successfully flowing from SalesPortal to the billing system• Work to standardize tools and processes to improve customer experience and First Time Right metric
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Sales RepresentativeComcast Cable Feb 2002 - Sep 2012New Castle, De• Evaluated customers’ existing and potential product needs and made recommendations. • Demonstrated strong understanding of Comcast products, promoting and selling offers to residential customers• Prepared and executed subscriber sales applications, thereby generating and remitting revenue.• Supported the deployment of the VISION order entry platform throughout the region by ensuring proper offer validation coding to guarantee work order accuracy and customer satisfaction, provided training and process improvement methods to end users, administered performance evaluations to develop individualized coaching strategies, and collaborated with various departments to identify defects and potential enhancements to the VISION platform.
Ryan Markham Skills
Ryan Markham Education Details
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Computer Information Systems
Frequently Asked Questions about Ryan Markham
What company does Ryan Markham work for?
Ryan Markham works for Comcast
What is Ryan Markham's role at the current company?
Ryan Markham's current role is Engineer 5, Sales Technology at Comcast.
What is Ryan Markham's email address?
Ryan Markham's email address is ry****@****hns.com
What schools did Ryan Markham attend?
Ryan Markham attended Delaware Technical And Community College-Stanton-Wilmington.
What skills is Ryan Markham known for?
Ryan Markham has skills like Process Improvement, Telecommunications, Customer Satisfaction, Call Centers, Customer Experience, Team Leadership, Training, Vendor Management, Troubleshooting, Project Management, Customer Service, Leadership.
Who are Ryan Markham's colleagues?
Ryan Markham's colleagues are Dobanney N Scott, Corey Johnson, Bridges Mary, Anthony Alfonso, Jags Desouza, Andrew B., Ronald Lewis.
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Ryan Markham
Business Owner | Account Management | Direct Sales| Leadership Development | Sales ManagementSacramento, Ca
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