Ryan Markham Email & Phone Number

Philadelphia, Pennsylvania, United States

Greater Philadelphia

• Collaborate with product team stakeholders to understand, clarify, expand and refine product and technology requirements, translating the requirements into a technology solution within our platforms, articulating the.
• Ensures programs are envisioned, designed, developed and implemented across the enterprise to meet business needs.
• Interfaces with the enterprise architecture team and other functional areas to ensure that most efficient solution is designed to meet business needs.
• Tracks and documents requirements for enterprise development projects and enhancements

Greater Philadelphia Area

• Function as a Program Delivery Lead for programs as assigned
• Identify project risks and mitigation plans as appropriate and drive mitigations
• Communicate with key stakeholders including development teams, operations, product, divisional stakeholders, etc. as required
• Work with cross-functional team members to identify tasks, build and manage program plans, identify, assign and commit functional resources to meet commitments, develop risk and communication plans

Greater Philadelphia Area

• Document process, data, and operating performance metric requirements to provide delivery organizations with detailed designs
• Utilize baseline metrics and time studies to provide a value based prioritization for delivery
• Use current state gap analysis and blank paper approach to design and build a single solution for processes, tools, and experience
• Identify opportunities to drive utilization and increase automation for Digital Order Entry channels

Greater Philadelphia Area

• Business Product Owner that partners closely with system architecture, business product teams and technology stakeholders to develop 25+ optimal digital sales and ordering solutions that provides a best in class.
• Manage and influence an operational team of 25+ people that monitors 10+ major platform KPIs on an hourly and daily basis. Provides timely direction, communication and impact to all stakeholders of wins and opportunities
• Adaptable utility player that advocates the best opportunities for the customer journey from point of requesting services to activating and servicing the customer.
• Align development work with the Customer Transaction Platform road map to ensure strategic goals are met

Greater Philadelphia Area

• Complete assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses, customer experience analysis, and solution recommendations
• Develop repeatable, and thus scalable, plans and processes in order to speed time to market and improve operational efficiency
• Performed offer flow through testing for the SalesPortal platform to ensure orders successfully flow to the billing system
• Triaged data related issues that prevented orders from accurately and successfully flowing from SalesPortal to the billing system
• Work to standardize tools and processes to improve customer experience and First Time Right metric

New Castle, DE

• Evaluated customers’ existing and potential product needs and made recommendations.
• Demonstrated strong understanding of Comcast products, promoting and selling offers to residential customers
• Prepared and executed subscriber sales applications, thereby generating and remitting revenue.
• Supported the deployment of the VISION order entry platform throughout the region by ensuring proper offer validation coding to guarantee work order accuracy and customer satisfaction, provided training and process.