Ryan Mccool Email & Phone Number

Chicago, Il, Us

Pasadena, California, Us

- Delivered best-in-class, high-level, in-depth technical troubleshooting via phone and email- Took ownership of technical issues from initial report to resolution- Advised customers on technical issues & best practices- Verified & reported bugs into bug-tracking software; coordinated with Engineering to triage high-priority bugs- Created Jira projects & modified configurations as needed- Created internal support resources via Salesforce & Confluence spaces, as well as customer-facing support documentation

San Jose, Ca, Us

- Delivered white-glove assistance to merchants in more than 150 countries resulting in successful integrations & maintenance of their accounts & SDKs- Maintained thorough understanding of products, services, and company policies to provide accurate and up-to-date information to merchants- Provided first-touch support to merchants and developers via phone and email- Utilized peer-driven quality assurance program to anticipate client concerns and ensure satisfaction throughout all stages of account relationship

- Analyzed client needs, designed use cases, and built features for enterprise application software- Developed, enhanced, and maintained software using Elixir/Phoenix, JavaScript/Angular & PostgreSQL

San Francisco, Ca, Us

- Mentored students by offering 1-on-1 tutoring to help current students develop vital skills, clarify best practices, and pass assessments- Completed immersive 15-week full-stack web development program- Well-versed in object-oriented & functional programming, database management, asynchronous programming, algorithmic thinking - Practiced Agile methodology while pair-programming, working solo or group projects- Capstone project completed in 7 days using Spotify API and Ruby on Rails backend

- Engaged with and anticipated needs of customers, including discovering and responding to customer requests using clear and pleasant communication- Prepared food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients and substituted ingredients- Met store operating policies and standards, including crafting quality beverages and food products, cash handling, and store safety and security- Demonstrated "grace under pressure," such as flexiblility and cooperation, while performing many different tasks within the store during each shift- Consistently created great customer service experiences- Experience serving customers in both cafe and drive-thru stores

Full-Stack Web Development

Bachelor Of Fine Arts (Bfa), Fiction Writing