Provide technical expertise and leadership across the PowerReviews organization by serving as a technical subject matter expert on a SaaS ratings and reviews platform, serving thousands of e-commerce websites, collecting and moderating more than 50k consumer reviews per day, sharing content over a syndication network of over 500 million individual products, and providing customer-facing API’s with peak traffic volumes exceeding 100k requests per minute daily.• Addressed the highest-impacting customer escalations and pain points by working with engineering and product leads and leveraging historical knowledge of customer escalations and engineering disruptions to inform and guide roadmap decisions and implement strategic platform changes• Reduced critical API error rates by over 95% by leading the engineering team through informed monitoring observations and taking a data-driven triaging approach toward the platform• Increase delivery velocity and improve developer experience through leading functional group discussions across multiple capabilities (Backend, DevOps, QA, and Architecture) to establish cross-team communication and collaboration to complete various initiatives including the adoption of Kotlin and modernizing CI/CD approaches via the adoption of CircleCI, Terraform, SonarCloud, and TestContainers.• Mentor engineers in the department, helping individuals lead functional groups, providing guidance on individual initiatives, and serving as a sounding board for tackling challenging engineering obstacles.• Contribute to ongoing software development to enhance platform effectiveness, applying Java, AWS, and database technical skills to complete platform enhancements and pairing with engineering teams to facilitate knowledge transfer of the platform.

Oversaw multiple engineering teams, including management of 20+ engineers across multiple disciplines (DevOps, Java Backend, Ruby Full Stack, ReactJS FrontEnd), using Agile/Scrum methodologies to deliver ongoing feature enhancements and maintain platform stability.• Reduced AWS expenditure, comprising over $1 million in yearly costs, by over 20% via leading engineering efforts to optimize infrastructure, make effective use of AWS cost instruments, and introduce AWS budget alerting.• Resolved major friction points in establishing strategic retailer partnerships by aligning the technology department with the ISO-27001 information security framework to strategically address PowerReviews customers’ security expectations through the continual introduction of security-minded processes and platform improvements.• Eliminated nearly 100% of GDPR/CCPA and data-related customer escalations through process improvements, automation, and the introduction of self-service capabilities.• Minimized operations-team footprint via leading multiple departmental efforts to adopt managed services (RDS Aurora, AWS OpenSearch), containerization (Docker / FarGate), and zero-code platform monitoring approaches (Kinesis Firehouse, SumoLogic).

Managed 10+ software engineers across multiple scrum teams, including leading the hiring of new engineers, coaching engineers (code reviews, one-on-ones, leading technical reviews), and conducting performance management reviews.• Reduced development time of new product features by more than 50% by leading software engineering efforts to transition the platform to a domain-centric microservice architecture using NoSQL database approaches.• Increase product competitiveness through collaboration with product managers to plan and deliver multiple major product initiatives, including the completion of a new social media product line, completing iterative improvements on analytics capabilities such as migrating from AWS Redshift to Snowflake, and retiring legacy technology vendors (e.g. migration from Salesforce Marketing Cloud to SendGrid).• Improve application deployment and infrastructure maintenance overhead by partnering with the DevOps team to migrate PowerReviews applications to a containerized hosting strategy using Docker, Spring-Boot, and AWS ECS.

Engineered software for OpTier’s Big Data Analytics solution, building a green-field analytics product suite using Java 7, Cassandra 1.2, Jetty 9, JavaFX, JavaScript, and Dojo 1.8.

Resolved application performance issues impacting Java-based applications found in production and QA testing across a variety of Java-based platforms using industry-standard diagnostic tools including CA Wily, dynaTrace, and JProfiler.

Developed application enhancements to customer representative applications based on Java and Spring frameworks and hosted on JBoss web application server and Oracle database.

Consulted customer development teams on an Accenture-developed application framework to support the delivery of an insurance claims solution based in Java and hosted on IBM WebSphere application server and DB2 database.