Ryan Mcelhaney Email & Phone Number

Media, Pennsylvania, United States

Oversaw retail operations for small business averaging $500,000 revenue. Maintained stakeholder relations and consulted on new business opportunities by applying Data Analysis & Visualization to gather insights and help inform decisions. Followed an end-to-end process of gathering data, analysis, identifying themes, and providing recommendations based of trends.Created customer service policies and implemented tech stack for commerce.

Chesterbrook, Pa

Responsible for team management of a five person team consisting of research analysts for a specialty finance firm. Developed standard operating procedure for competitive intelligence team. Eliminated over 2 million inquiries/quarter which increased team productivity by 12%. Standardized reporting across the department and onboarded & upskilled 10 analysts.Reviewed 12,000+ competitor filings and created models for CEO for view of estimated market share across multiple locations nationwide.

Chesterbrook, Pennsylvania

Conduct Legal Research for Specialty Finance Firm for court-ordered business transactions. Located and obtained various documents from prior civil, probate, and bankruptcy legal cases. Generate new sales leads, Skip Trace customers, and protect against potential fraud.

Responsible for maintaining and updating transaction files for an office of 150+ agents, making phone calls to different departments in the company, transferring phone calls to agents of other necessary personnel, processing large sums of money into escrow accounts, providing exceptional customer service to all who entered the building, called our office, or sent an email.