- Successfully led a team that temporarily launched a remote training program, for a new offshore engineering team in India during the COVID-19 pandemic. The team saw 97% quality metrics within 6 months of full launch while maintaining >90% onshore team engagement - Efficiently removed internal obstacles, saving TELUS >$140K on a bulk speed upgrade project and continuously improving the process to save the company at least $30K on subsequent projects - Expanded the team's expertise to encompass a wider range of advanced networking solutions, including VPLS services, cloud connections, diverse SD-WAN technologies, LTE and 5G private networks - Maintained high employee engagement (90% as measured by TELUS' annual Pulsecheck survey) throughout entire management tenure - Encouraged team development in programming and automation, introducing multiple small-scale tools that saved over 500 hours in effort, in one year - Served as change management lead in the Enhanced Design/Migrations teams, ensuring network integrity and reliability with a 100% track record of avoided unplanned outages - Quickly adapted to increased workload and staff shortages during the early days of the COVID-19 pandemic, collaborating with stakeholders across the business and handling a 500+% increase in work

I coordinated over 10,000 migrations of Managed MPLS and Business Managed Internet connections for a diverse set of customers, including government agencies, major enterprises, and small and medium businesses. - Received positive feedback for providing excellent customer service during migrations. - Improved change management processes following a major outage, resulting in robust change controls and eliminating unplanned outages. - Improved productivity through automation, saving an estimated 2000 hours per year over a 4-year period. - Negotiated and worked with customers to perform 80% of managed ADSL migrations during business hours, reducing overtime costs.

- Trained and supervised team members on complex dispatch procedures for managed MPLS services. - Implemented a technical guide for ensuring high-quality service orders were dispatched to field technicians. - Consistently received positive feedback from peers, management, and business stakeholders. - Helped other team members transition from less complex dispatch roles to managed MPLS - Reviewed multiple TELUS order systems to ensure required components (router configuration, core network configuration, and transport design) were in place for each service order.