Ryan Mcsherry Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

ShareASale (a part of Awin)-As an Agency Development Executive, I help to optimize the ShareASale accounts that agencies manage and increase the account's efficiency and profitability. I act as a direct contact and partner to assist with any needs related to the ShareASale platform, whether that is through live video calls to dive into the account, or through the Zendesk ticketing system to help with anything from technical support, industry recommendations, or competitive analysis reports.

Chicago, Illinois, United States

-Supported customers through phone and email support, curated helpful support articles, managed the user-only ideas forum, troubleshot software bugs/escalations to engineering, and helped with new hire training.-Ranked first on the support team in initial reply time and overall satisfaction score every month from August 2020 - October 2022-Proficient in Zendesk, Mandrill, Asana, Canny, and Stripe platforms as well as Pivotal Tracker to file bug tickets with the engineering team

Chicago, Illinois, United States

I took the initiative to quit my corporate job and pursue work in acting and comedy while working in the service industry.

Greater Chicago Area

-Business Operations Analyst for the entire Inside Sales and Support Organization. -Managed eight Worldwide Services and Sales interns-Conducted training for Sales Support-Onboarded new members of the Inside Sales and Support organization -Contributed to a thriving culture through planning events, advising incentive programs, and revolutionizing the famed “Snack Cart”.-Evaluated, analyzed, and developed business processes and methodologies to implement and enhance cost-effective standard operating procedures. Audits existing procedures for effectiveness and compliance. Investigates and develops solutions to operational business needs. Ensured business operations support the strategic plan.

Greater Chicago Area

-The first member of the Inside Sales and Support organization to win the Motorola Solutions company-wide Galvin Master's Support Award.-Supported 21 outside Account Executives with customer relations, quoting, order processing, technical issues, and anything else that helped them spend more time in front of the customer.-Absorbed the workload of the Manufacturer's Representative support team and supported all MR's, as well as 21 AE's, in NC/SC/GA/FL-Proficient in Salesforce, Tableau, and AS/400 system

-Drove sales through cold calling and targeted outbound marketing campaigns-Supported 15 outside Account Executives with quoting, customer relations, order processing, and technical issues-Proficient in Salesforce and AS/400 system

Carpentersville, Il

-Prospected sales candidates through cold and warm calling, email, and LinkedIn messaging-Met daily call and web activity goals that were tracked through company software-Created advertisements and job descriptions to attract the appropriate talent-Took on account management responsibilities earlier than expected for my position

Arlington Heights

As a server it is my job to create an enjoyable and memorable experience for the guests. I did this quite well.**I took this as a second job while teaching

Downers Grove

I was the sole teacher for sixth grade Ancient History, seventh grade U.S. History, and eighth grade U.S. History/Constitution.

Hoffman Estates, Il

As a server it is my job to create an enjoyable and memorable experience for the guests. I did this quite well.

Champaign, Il

Taught freshman Ancient Worlds and junior United States History for the 2013 Spring Semester.

Bachelor Of Arts (B.A.), History And Secondary Education

-Student leader in Greek Cru. Led a weekly meeting of 20-25 students; covering topics of leadership in respective fraternity houses..

Improvisation

Improv Level A-E Acting 1 Scenic Improv 1 (Advanced Level)

High School

Activities and Societies: Fremd Hockey: 2005-2009; Fremd Lacrosse: 2005-2009