Responsibilities include provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.

Designs and maintains VoIP and Hybrid communication platforms.

Design, implement and maintain IP/PBX platforms developed by Vertical Communications,Inc. Maintain and support the platforms proprietary hardware that runs Microsoft Windows2003 and Windows 2008 server OS combined with SQL 2005 and SQL 2012.Designed and installed IP/PBX systems for the largest Golf Cart Parts Aftermarket retailer inNorth America. Designed complex call routing that integrated six autonomous call centers infive states. Thus, calls could route to agents quickly reducing hold times andabandoned calls.Responsible for coordinating communication service providers with customers to obtain theproper services for supporting voice and data networks.Installing and maintaining unified communications application on Windows desktops,virtualized desktops and smartphones and tablet running IOS and Android. Install, configureand maintain managed network switches, wireless access points, SonicWALL firewalls andvirtual platforms running Windows Hyper-V and VMWare.Maintain windows networks running Windows Small Business Servers 2011, WindowsServer 2008/2012/2016, Exchange 2010/2016, Exchange Online, Symantec EndpointProtection, Backup Exec Tape/Cloud Backup, and network printers.Windows and Apple desktop support for productivity application such as Windows OfficeSuite, including Office 2010/2013/2016, Office365, and Office for Mac.Improve data network by installing equipment such as managed/POE network switches,firewalls, VPNs, wireless access points and network data cable.Review log files from software/hardware errors and, if necessary, establish communicationswith vendors to work towards a resolution. Perform Server/workstation update/upgrades to keep current security enhancements andprotection.

Assist store manager in achieving sales quotas each quarter by providing excellent customer service to ensure repeat business. Providing leadership mentoring for part-time and full-time associates. Managed revolving customer accounts, implemented store sales, maintained store inventory.

Inspected, repaired, and maintained aircraft release, launch, suspension, and monitor systems; aircraft guns; and related equipment for the F-15 Eagle aircraft.Loaded, unloaded, and positioned munitions on B1 Lancer aircraft as well as maintain all weapon system electronics and countermeasures.