Ryan Meredith Email & Phone Number

Sydney, Nsw, Au

Wrexham, Wrexham, Gb

- Functioned as the sole Salesforce Administrator and subject matter expert, overseeing all aspects of the Salesforce platform.- Gathered requirements and implemented configuration changes to enhance user adoption in a Salesforce-based supplier management system.- Collaborated with development teams to design and implement data flow structures, optimising the process of creating and updating records via Salesforce API.- Collected and processed requirements through inbound Jira tickets and managed work items as part of a service improvement project.- Partnered with business teams to develop and deploy new processes in Salesforce and to streamline the integration of existing processes into the platform.- Provided live training and created comprehensive training materials, including written documentation and short-form videos.

Surry Hills, New South Wales, Au

- Managed support-related Slack channels for Salesforce and other integrated systems, supporting 200+ users; provided training and mentorship to level 1 support team members.- Collaborated with Founder/CTO, Sales, Operations, Product, and Technology teams to scope and deliver projects aligned with business requirements.- Designed, created, and updated Salesforce components (objects, fields, flows, lightning layouts, and permission sets) using the Salesforce UI and VS Code; deployed changes to production via SFDX with GitHub for version control.- Developed and executed migration plans to transition profile-based permissions to permission set groups ahead of the scheduled retirement.- Documented new features, common support issues, and project specifications in Notion, ensuring clear communication and streamlined processes.- Managed configuration changes and bug fixes through a Linear ticketing system.- Oversaw all sandbox environments, ensuring they mirrored the current production state.- Monitored release updates and ensured the production environment was prepared for scheduled changes.

Sydney, Nsw, Au

- System administrator for Salesforce (190+ users), Marketo, and OwnBackup; provided user support and gained experience with Tableau.- Created reports and dashboards, managed campaigns, and deployed configuration changes within Salesforce.- Conducted user training and developed materials focused on Salesforce features and best practices, including training the UK division.- Performed regular database cleansing to maintain accurate and efficiently managed records.- Provided daily administrative support, including managing shared communications and "contact us" email inboxes.- Executed data imports while ensuring database hygiene and integrity.

Redfern, New South Wales, Au

- Sold products and services to customers in accordance with established revenue generation goals by taking inbound calls, emails and live chats from across the country.- Answered questions regarding the online store and products, whilst maintaining knowledge of current sales and promotions.- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Sydney , Nsw, Au

Fuschl, At

● Created detailed reports on a number of different subjects which were presented to the relevant head office teams.● Collected information via surveys which was then used by the advertisement team to tailor marketing strategies. ● Executed brand activations on campus and seeded product to target market.● Developed relationships with key members of the staff and student community.

Crewe, Gb

Macclesfield, Cheshire, Gb