Ryan Mervyn Email & Phone Number

Chicago, Illinois, United States

- Lead the P & L, Project Deployment, and Management of an over $1B business unit annually, ensuring all performance and service metrics are met.- Developed direct relationships with customers to drive operational efficiencies and revenue growth.- Reviewed market analyses to determine customer needs, leading to increased volume potential.- Develop and.

Atlanta Metropolitan Area

• Led enterprise-level project deployments for UPS, focusing on leveraging innovation to put customers first.
• Managed vendor relationships, evaluated projects, and made strategic recommendations to C-Suite.
• Collaborated with professional services companies, consulting teams, and C-Level leadership to drive organizational vision.

Michigan

• Led a team of 10k+ employees in both salaried leadership positions and union employees, ensuring safety, service, performance, and P & L success.
• Developed the next generation of leaders and protected the brand and reputation of UPS in Michigan.
• Implemented strategies to drive operational efficiency and enhance customer satisfaction, resulting in increased revenue and profitability.

Michigan, United States

• Led multiple operational package divisions at UPS, focusing on people, customers, and experiences to drive safety and profitability.
• Adapted to local and global customer behaviors, developing future leaders and ensuring organizational success.
• Implemented innovative strategies to enhance division performance and deliver exceptional customer service.

New York, New York

• Developed training platforms for management teams and conducted executive training.
• Supported half of the Domestic US, training both trainers and local leadership on safety practices, methods improvements, and technology deployments.
• Ensured consistency across the enterprise with training practices at UPS.

New York, New York

• Collaborated with Sales, Solutions, and customers to enhance service quality and prevent failures in the east region of UPS.
• Implemented strategies to optimize customer experience and ensure operational excellence.
• Spearheaded initiatives to streamline processes and improve efficiency, resulting in increased customer satisfaction and retention rates.

Eastern Half Of The Domestic U.S.

In my role as the East Region Engineering Coordinator at UPS, I was responsible for leading engineering teams, developing business plans, and managing technology deployments across the eastern half of the domestic US.

Great Lakes District (Michigan & Ohio)

• Oversaw efficiency improvements for Hub, Feeder, and Air Operations, developing cost plans, work measurement programs, and process improvements.
• Managed a team of Operational Excellence Managers, Package IE Managers, and Section Leaders to achieve business plan goals.
• Implemented standards to continuously improve service to internal and external customers.

Great Lakes District (Michigan & Ohio)

• Directed operational strategies for the Industrial Engineering department at UPS in the Great Lakes District.
• Managed a team of Section Managers, Operations Improvement Managers, Excellence Managers, and Project Managers.
• Oversaw work measurement planning and ensured adherence to operational plans.

Michigan

• Led a large team of engineers, consultants, and specialists for the multimillion dollar deployment of UPS's ORION project.
• Ensured project stayed on schedule, met performance metrics, financial goals, and stayed within budgetary limitations.
• Managed the deployment of ORION to all 55,000 North American routes by 2017.

Livonia, MI

• Managed a team of highly skilled engineering supervisors, which each are responsible for supporting a division of UPS
• Responsible for the support of all engineering activities for all of the operations within the state of Michigan
• Aligned people, assets, and operating plans to drive the business goals of the organization

Livonia Facility

• Managed all on road activities of the Livonia Operating Facility including the management of over one hundred (100) driver service providers, and the supporting staff, responsible for each person’s success
• Managed management and hourly employees
• Negotiated labor issues through union processes
• Utilized all technologies available to improve efficiencies including Telematics

• Work cross functionally to align Industrial Engineering Activities with the Marketing and Sales groups
• Provided on site support to UPS Customers including:o Design Warehouse process improvementso Implemented Customer Transportation Network Enhancementso Performed operational consulting on behalf of UPS o Performed Sales.

• Provided volume and stop forecasting for eight package operations with
• Planned long and short term production goals to align with the corporate business plan
• Determined driver and inside employee staffing levels
• Maintained standardized work measurement for each operating area
• Developed master operating plans for package operations

• Rotated through eight positions at UPS to gain a thorough understanding of the entire role of the Industrial Engineering Department at UPS
• Designed and implemented standardized work measurement
• Performed time studies
• Implemented Special Projects for UPS (Preload Assist System)
• Seasonally drove for one peak season to better understand the driver’s job

• Obtained contracts with Recreational Vehicle Manufacturers through cold call B/B sales
• Delivered new inventory, weekly payroll, job risk assessment
• DOT Qualified drivers and vehicles to meet interstate requirements
• Manage payables and receivables, scheduling, taxation, and customer follow-up
• Work with existing and prospective customers, visit with customers both on and off-site

Master Of Science (M.S.), Engineering Management

Epsilon Mu Eta- Engineering Management Honor Society 3.75 GPA

Bachelors, Integrated Supply Management

A curriculum that combines engineering, information technology, supply chain and business

Bachelors, Economics