Ryan Murphy Email & Phone Number

Southampton, England, United Kingdom

Portsmouth, England, United Kingdom

Manager at Portsmouth International Port and Portico responsible for all aspects of managing the provision of security staff across the 2 sites in order to achieve the successful deliver of contractual operational and financial targets, ensuring full compliance to customer’s terms of business, service level agreements (SLA’s), health and safety requirements and legislation associated with the delivery of this service.

South England

Operations manager for AP Security where I am responsible for management of staff at events with clients including the Ageas Bowl and Southampton FC. I also help out on other operations across the country on a variety of events whether it be field or site based.

Various

I am responsible for recording all contact received into the office whether it be phone, email etc. I then have to analyse the information provided against the history of the subject and from there look at the risks that are being reported and then designate the appropriate follow up action. I would also provide advice/ support as required and signpost people to the appropriate sources. The nature of the work is of a highly sensitive nature where it is vital that all information recorded is relevant and accurate, this is completed working towards strict guidelines and under stringent timescales. This also involved working alongside other authorities, companies and the emergency services whether it be sharing information individually or as part of a multi agency forum. In this role I have been able to further utilise and develop my skills in communication, record keeping, team work, risk assessment/ analysis, delegation and utilising all sources available to investigate issues as they were all required to ensure that all people concerned were safeguarded from potential harm.

Gosport

Provide security to the venue and ensure that both myself and other members of staff are working to set standards completing relevant tasks ensuring the safety and wellbeing of all those within the premises whilst providing exceptional levels of customer service in order to promote the business in a positive light and ensure the happiness/ satisfaction of those visiting the venue.I am responsible for ensuring that all incidents are responded to in a professional manner and appropriate forms completed working alongside other agencies, cash handling and ticket sales and dealing with any customer complaints

Various

Deliver training in maths, English and IT in a temporary role. I would be assigned learners that needed assistance in these areas in order to gain their NVQ qualification. I would identify what gaps they had in knowledge and then work on filling these gaps along boosting their confidence in the subject as so to improve the chance of success when they sit their exams. I have been highly commended for my work and the way that I am with the learners and there was a noticeable increase in the pass rate once I joined. Along with the training side of the role I would carry out any other duties that the business may require such as invigilate exams provide assistance to learners in matters outside of the learning environment in a pastoral role and any other ad-hoc duty that may arise.

Various

• Act as operations/ contracts manager (due to the supervisor role being an out of office hours service) Ensuring all sites were fully manned as agreed in the contracts and that should any shifts become available find an appropriate member of staff for the shift. (Responsible for approximately 200 - 250 staff per shift.)• Escalate any matters of concern and complete reports as per company guidelines• Whilst on the site where I was based for the majority of the time I would ensure that all parties that were part of the facilities management group (this included cleaners, mail room and some aspects of the catering department.) were performing to the expected standard of service by the client and helping where required to ensure optimum client satisfaction and results • Visit sites to conduct welfare checks, ensure that guards were carrying out their duties as expected (including completing patrols and completing documents as per the site instructions) and to deliver any supplies that they may need in order to complete their role as expected.• Mobile patrols and key holding duties• Act as the duty manager for the area in the absence of site managers• Monitor CCTV systems and the alarming system within the control centre and investigate/ respond to any activations as appropriate• Production/ Issuing of passes with appropriate level of access for the individual as requested• General site security duties

South England

Regency supplies various types of security ranging from static guards, event staff and door supervision. I am responsible for managing the contracts all of the venues that the company were responsible ensuring that not only were the clients requirements and expectations met but were exceeded with a view to continuously improve upon (with my area being South of the Thames across the country.) The main part of the job entails:• Ensuring that all venues were manned as required and within service level agreements and ISO standards• Preparing and writing risk assessments• Carrying out audits to ensure that all staff are working to company/ customer expectations and HSSE regulations• Recruitment• Carrying out appraisals and disciplinaries of staff (and any other man management actions)• Liase with Police, local authorities and any other parties• Ensuring SLA’s and KPI’s are met and targets exceeded• Ensuring all paperwork is up to date and filed in the correct place (timesheets/ risk assessments/ audits etc)• Lead meetings with both colleagues, clients and other agencies• Report writing• Cash handling and banking• Identifying and gaining new opportunities/ contracts• Collect information and Investigate any issues where required whether it be a complaint, client concern or to assist police investigation.• Any other issues in regards to personnel management for any of my staff (approximately 250-300)

Gosport

• Creating and delivering training packages. • Liaise with other departments to help develop existing software packages that were being used or if necessary request what would be required from a new system if the existing packages could not carry out the work required.• Dealing with customer complaints.• Creating reports and databases.• Keeping an inventory of all pieces of equipment within the department.• Ensuring SLAs are met• Act as a supervisor within the Helpdesk• Ensuring there were no breaches of the service level agreements• Identifying any areas for improvement (whether it be individual/ for the entire helpdesk or a service that could be provided to the customer.) • Report writing deliver my findings in the appropriate format (word document/ spread sheet or power point• Resolve complex enquiries and also assist in service police investigation

Gosport

All aspects of running the bar/ nightclub including ensuring the highest level of customer service was provided, all aspects of staff management and making sure that all sales targets were achieved whilst maintaining a pleasant and safe environment. I was also responsible for the stock and cash management of the business along with completing financial reports for the company directors

Wembley And Twickenham National Stadium, Earls Court Arena

Supervise a security team checking that all staff were working to expected levels to ensure the safety and well being of all those around the venue during any of the events on site. The nature of the events were varied from large sporting events, business conferences to music acts.