Ryan Murphy Email & Phone Number

Saint John, Nb

DCS Console operations of DEA gas treatment plants, Sour water stripping plants, Sulphur recovery plants, MDEA SRU tail gas treatment, Sulphuric acid regeneration plant.Operations.

Saint John, Nb

Field operations of Diesel hydrotreater, Hydrogen reformer plant, DEA gas treatment plants, Sour water stripping plants, Sulphur recovery plants, Sulphuric acid regeneration plant.

Saint John, Nb

 Providing ACD Administration for internal teams and clients. Configuration of VDNs, Vectors, and provisioning of T1 Trunks for client installations.  Perform telephony adds, moves and changes  Document and maintain telephony systems  Participate in client implementations and internal projects

Saint John, Nb

 Management of all Checkpoint Firewalls across the Customer Service corporate WAN/LAN environment. Backups across the WAN, these include a combination of Brightstor and Veritas backup software. Management of Customer Service Exchange mail system. Trend Micro Anti-virus administration for the Customer Service division. Backup support for management of corporate WAN/LAN routers and switchs. Backup support for Avaya G3 phone switch and all corresponding management systems including Avaya System Administration. Provide desktop support for users in the Saint John office.

Fort Saskatchewan Ab

 3.7 Billion Dollar Upgrade project for Shell Canada. Support for over 1100 users. Manage a technical support department of 8 individuals working as a team Responsible for the De-Mobilization of all IT hardware. Dell Certified Technician for Dimension Desktops, Latitude notebooks, Optiplex Desktops, Precision workstations and Power Edge Servers. Primary Server support on 15 Dell Power Edge servers in a mixed NT/2000 environment compassing all aspects of maintenance and upgrades. Manage Cisco switches and routers.  Primary backup operator using ArcServe IT. Application support for payroll systems and safety department using proprietary software built with access and SQL. Implemented VPN and RAS solutions for remote support and user access Implementation of Helpdesk software system using Track-IT  Responsible for weekly Antivirus updates Maintain and enforce network Policies and Security

Saint John, Nb

 1.5 Billion Dollar Upgrade project for Irving Oil Ltd. Support technician rolling into IT lead for over 250 users Support for Compaq Proliant Servers using Novell 5.0 O/S. Support for ArcServe IT for Netware. Support for Lotus Notes Domino Server on IBM Netfinity 5500 Server