Ryan Murphy Email & Phone Number

Detroit, MI, US

Rochester Hills, Michigan, United States

• Support global Stellantis print and digital owner's information

Michigan, United States

• Transform flat diagnostic and service guides to smart guided troubleshooting modules
• Validate workflow of guided troubleshooting modules
• Troubleshoot diagnostic service guides for procedural accuracy

Troy, Michigan, United States

• Supported global Stellantis print and digital owner's information
• Assisted video productions as an owner’s manual content expert
• Ensured content accuracy by validating information against pre-production vehicles

Clinton Township, Michigan

• Supported Ford and Lincoln print and digital owner's information
• Developed and curated in-car Entertainment content using an XML based global authoring system
• Lead development on electrified vehicle owner's information
• Authored Quick Reference Guides using Adobe InCopy and asset management platforms
• Assisted video productions as an owner’s manual content expert
• Ensured content accuracy by validating manuals against pre-production vehicles

Auburn Hills, Michigan

• Designed, developed, and produced interactive web based training
• Troubleshot course issues during design and user testing phases
• Participated in cross-functional process improvement efforts

Ypsilanti, Michigan

• Troubleshot student accounts and academic staff computer equipment
• Provided over-the-phone classroom technology support to professors
• Assised in reimaging computers for academic staff and employees

Bingham Farms, Michigan

• Maintained product knowledge bases and help files
• Created video scripts for product feature showcase videos
• Presented research with other interns on interdepartmental communication and collaboration