As a CS/CE leader, I have the privilege of managing an incredible team of professionals who's primary focus is to ensure our customers have a consistent, positive experience throughout their customer journey. This includes a streamlined implementation experience focused on time to value, world class technical/customer support and a Customer Success team focused on creating continuous value for our partners.

Leading customer-centric strategies and operational excellence at Risk Control Technologies. Elevating customer engagement and satisfaction through innovative software solutions

Focused on optimizing customer engagement and satisfaction throughout the customer journey.

- Responsible for planning, executing, monitoring and controlling the implementation of insurance software on key enterprise accounts.- Executed Agile/Waterfall methodologies for the delivery of enterprise software - Extensive knowledge regarding system configurations, business intelligence (BI) and technical integrations (XML, Web Services, CSV) - Targeted consulting services to increase the efficacy of customer's day to day operations/workflow- Utilized BI tools to analyze, train and present key data metrics/reports for project stakeholders- Performed day-to-day account operations: status reports, budgets, approvals and maintained the client-vendor relationship.

My philosophy is to foster the education and continuous improvement of students wanting to pursue their own business. Through networking and a variety of events, our goal is to bring students from all backgrounds together, in order to network with like-minded individuals who have a passion for innovation.

- Designed and implemented a successful marketing campaign- Sold and produced over $100,000 in work, specializing in both commercial and residential properties.- Hired, trained and managed 8 full-time and 10 part-time employees- Responsible for production management, customer relations, cost control and quality control of all projects- Yearly Revenues exceeding $100,000 in 2011- Yearly revenues exceeding $50,000 in 2012

- Lead orientation sessions for interested applicants (10-15 people per session)- Conducted follow up interviews for those that qualified- Lead training sessions, focusing on how to efficiently market your business, sales forecasting, managing the funnel, and final proposals.- Maintained regular correspondence with many first year operators to assist them in making their business more efficient and reaching their targets