Ryan Nagy Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

As a CS/CE leader, I have the privilege of managing an incredible team of professionals who's primary focus is to ensure our customers have a consistent, positive experience throughout their customer journey. This includes a streamlined implementation experience focused on time to value, world class technical/customer support and a Customer Success team focused on creating continuous value for our partners.

Toronto, Ontario, Canada

Leading customer-centric strategies and operational excellence at Risk Control Technologies. Elevating customer engagement and satisfaction through innovative software solutions

Toronto, Ontario, Canada

Focused on optimizing customer engagement and satisfaction throughout the customer journey.

Toronto, Canada Area

- Responsible for planning, executing, monitoring and controlling the implementation of insurance software on key enterprise accounts.- Executed Agile/Waterfall methodologies for the delivery of enterprise software - Extensive knowledge regarding system configurations, business intelligence (BI) and technical integrations (XML, Web Services, CSV) - Targeted consulting services to increase the efficacy of customer's day to day operations/workflow- Utilized BI tools to analyze, train and present key data metrics/reports for project stakeholders- Performed day-to-day account operations: status reports, budgets, approvals and maintained the client-vendor relationship.

Guelph, On

My philosophy is to foster the education and continuous improvement of students wanting to pursue their own business. Through networking and a variety of events, our goal is to bring students from all backgrounds together, in order to network with like-minded individuals who have a passion for innovation.

Guelph On

- Designed and implemented a successful marketing campaign- Sold and produced over $100,000 in work, specializing in both commercial and residential properties.- Hired, trained and managed 8 full-time and 10 part-time employees- Responsible for production management, customer relations, cost control and quality control of all projects- Yearly Revenues exceeding $100,000 in 2011- Yearly revenues exceeding $50,000 in 2012

Guelph,On

- Lead orientation sessions for interested applicants (10-15 people per session)- Conducted follow up interviews for those that qualified- Lead training sessions, focusing on how to efficiently market your business, sales forecasting, managing the funnel, and final proposals.- Maintained regular correspondence with many first year operators to assist them in making their business more efficient and reaching their targets