Ryan Narayan Email & Phone Number

New York, United States

United States

Long Island City , New York

• Project and Program Management • Build out flowcharts to improve processes• Created, documented and maintain knowledge management systems for our applications• Provided accurate and timely information on Citigroup’s products, services and procedures• Provided technical solutions and liaised with the Operations business during critical production outages• Provided reporting to Operations and technology Management, that facilitate strategic and tactical initiatives• Created innovative solutions and proactive approaches to optimizing process• Effectively communicated issues and status updates with business users, level 3support, and development teams• Acted as Point person for all CPWM level 2 support on technical issues, including Netx360 related issues• New Hire On-boarding and Entitlements setup • Created Service Now Tickets for all tech related issues• Train department reps to be level 1 technical support• Create and maintain CPWM technology guide• Understand the risk posture of EUC technology solutions and help prioritize remediation activities across infrastructure and application support teams. Drive total operational quality improvement of the EUC solutions to minimize and eliminate incidents• Work very closely with our Level 1, Level 3, Engineering and Product Management partners to ensure new products/services are seamlessly rolled out into each platform so that our clients undergo minimal impact and service disruption• Implement best practice processes and continuously working to re-engineer business processes to ensure the various teams EUC teams are functioning at optimal level• Work with Engineering partners to maintain and support the life cycle of all software/hardware components• Work with vendors and stakeholders to formulate complete business cases and project plans to execute all phases of programs• Work with partners on service improvements to measure the ongoing performance of the service to meet SLAs

Long Island City, New York 11101

• Responsible for providing branches with a high level of customer service and responding to inquires pertaining to day-to-day branch functions, systems, processes and procedures.• Act as a liaison between branches and various internal and external departments.• Develop and maintain working relationships with branch offices and back office personnel. • Provide NextGen expertise from prior position.• Participate in training sessions of newly hired personnel.• Work in conjunction with team to maintain group internal website.• Assist in any special projects assigned by management.• Customer Service provided to Smith Barney Investment Branch Staff in the usage of the various proprietary and non-proprietary systems and applications for daily business.• Provided telephone support for Smith Barney Financial Advisors in over 500 Nationwide Branches.• Provide technical support for financial advisors (i.e. All system related issues hardware and software via phone support or remote access)