Stephen M. Email & Phone Number

An Operations Management Professional with over 10 years of experience across the Retail, Civil Aviation, Transport, Logistics snd Supply Chain and Corporate Banking Risk and Control.In 2007 Stephen started as a ground operative at George Best Belfast City Airport and was later promoted within his department to the junior management team as a supervisor. In this fast paced environment, Stephen drove this team to success through on target KPIs, reduction of Health and Safety incidents and meeting company KRIs. George Best City Airport was named as Airport of the year while he was serving his time.In 2016 Stephen was appointed as Branch Supervisor to the RMS/Pivotal Group and following another successful career in this position, He was later appointed to the Senior Management team were he continued to deliver operational excellence including returning the group to Post Covid service levels, Operational Cost saving and redefining the operational structure of the Northern Ireland Operations .In 2022 Stephen continued to extend his experience to the financial sector were he was appointed to the Risk and Control team for the Global Banking Organisation CITI. In this position Stephen is responsible for Identifying Issues in areas of Financial Risk and to introduce Effective Controls measures that protect the Bank and it's Clients from Financial and Reputatiional Risk.Stephen enjoyes the practical application of his technical and business knowledge. He is Ethical, Enthusiastic and Responsible.His experience and skills extend to providing Customer Service, Service Planning, Operational Structure, People Management, Operational Excellence, Cash Management, KPI measuring and reporting, Health and Safety Management, Forecasting, Budgets, Risk and Control, and many others. He is highly skilled in Microsoft Systems with an Advanced Certification in Microsoft Excel.