Ryan Nicholson Email & Phone Number

Indianapolis, Indiana, United States

Chicago, Illinois

• Promoted to lead Front Office team of 381 room, AAA 4-Diamond, Luxury Full Service Hotel
• Successfully motivated team members to exceed monthly upsell revenue goals ranking #1 in Wyndham Managed Hotels
• Developed Forecast and Budget for Front Office and Gift Shop
• Increased hotel’s sold out nights by 103% from previous year
• Generated standard operating procedures to improve front office tasks and overall guest experience
• Produced a weekly schedule for staff of 24, based on business levels and productivity projections

Chicago, Illinois

• Implemented strategies allowing front office team to excel in rewards program enrollments, consistently placing in the Top 25 among all Wyndham properties
• Maximized revenue by adjusting rates and inventory in both external and internal reservation portals
• Received Manager of the Quarter, 1st Quarter of 2018
• Managed employee’s payroll through Kronos and developed/administered human resources paperwork
• Created a work environment focused on empowering associates, which led to several internal promotions
• Built and maintained a strong relationship with VIP and frequent guests, maximizing retention

Chicago, Illinois

• Provided exceptional customer service for 149 room, AAA 4-Diamond, Luxury Boutique Hotel in Downtown Chicago
• Since joining the Talbott team, the hotel’s reputation has amassed numerous prestigious recognitions: o Rising to the #2 hotel in Chicago and #8 hotel in the United States for Tripadvisor’s 2016 Traveler’s Choice.
• Developed and promoted advertising campaigns, including Groupon, Facebook and Gilt City
• Completed purchase orders for office supplies, hotel amenities and mini bar items
• Mastered multi-tasking daily between PBX, Room Service and Front Office duties

Greater Chicago Area

Chicago

Mastered Opera Property Management System for check in and check out procedures for 254 room, Full-Service hotelGained extensive knowledge of Chicago’s local attractions and restaurants in the downtown area

Aided in producing daily operation reports and procedures for 296 room, 3-Star, Full-Service hotel Learned daily practices; Completed weekly assignments; Analyzed monthly budget and P&L Observed daily management activities of the Front Office, Housekeeping, Revenue, Food and Beverage, Executive Office, Sales and Marketing and Accounting departments.

Mastered Starwood check in and checkout procedures for 174 room, 3-Star, Full-Service hotel Learned daily procedures; Completed daily checklists Rotated between Front Office, Banquets, Night Audit and Housekeeping Answered telephones; Created guest reservations; Tended to needs of guests Actively promoted enrollment of Starwood Preferred Guest Program

Assisted customers in purchasing luggage and other travel accessories Provided excellent customer service at all times Mastered opening and closing procedures Completed daily financial reports

Software Development

Bachelor Of Science (Bs), Hospitality Management And Tourism