Ryan Orrick Email & Phone Number

Alpharetta, Ga, Us

Dresher, Pa, Us

Dresher, Pa, Us

Executive leader over all client service and business operations functions for the Ascensus Health & Benefits line of business.Lead an organization of over 150 leaders and individual contributors including 7 department directors spanning data operations/EDI, production, client service, onboarding/implementation, regulatory compliance, and treasury & billing management.• Established organization vision and mission – uniting five previously-acquired brands into a cohesive service-driven model• Building operations and service centers of excellence (COE)• Service Profit Chain: Internal service quality | associate satisfaction | external service quality | client retention.• Driving business transformation including stabilizing and modernizing data management, financial reconciliation and cash management, and client implementation restructuring.• Sponsored and oversaw the rollout of Net Promoter Score (NPS) surveys to better understand the needs of our clients, improve service, gain market share, and drive cross selling• Work directly w/ company President and Chief Sales Officer on organizational strategy and execution.• Building a data-driven organization that enables scale to drive increased sales and revenue.• Sponsored the implementation and adoption of organization’s first-ever financial reconciliation software to ensure compliant cash management.• Develop KPIs and drive process improvement and efficiencies.

Atlanta, Georgia, Us

Oversee the daily operations of Global Payments’ $30M Healthcare Issuing business which includes Wellness Incentives/Directed Spend, Marketing Automation, and Consumer Driven Accounts (FSA/HSA) administration.Portfolio and client analytics, systems performance, and sales operations.Collaborate with executive management, clients, sales, and vendors on strategic business initiatives that drive revenue • Lead the development of solutions in Salesforce and Tableau for better portfolio management, to identify areas of opportunity, and drive inside-sales. Resulted in first-year revenues of $350K.• Operationalized and drive key partner onboarding process resulting in $2M added annual revenue• Developed business KPIs and analytics to support sales and help drive accelerated business growth• Drive process improvements in areas of client integration efficiencies and system performance and modernization, specifically account onboarding and API usage• Leverage extensive industry experience and provide clients with insights that help them make better decisions and reduce costs.• Spearheading the adoption of advanced data visualization tools that help reduce client and business risk.

Milwaukee, Wisconsin, Us

Lead a team of highly technical analysts supporting multiple environments for Fiserv’s Biller Solutions business.Accountable for all system processing of payments, data transmissions, and workload automation.Implemented changes that standardized rules of engagement and monitoring procedures to increase throughput and decrease resolution time.• Reduced issues backlog by 75% in first 90 days through process improvement and standardizing operating procedures.• Identified and acted upon several key areas of critical need including associate engagement, staffing, and product strategy.• Represented voice of the client in driving development roadmap and break-fixes.

San Mateo, Ca, Us

Direct a forward-thinking, multi-location team in the technical operations and production support of ADP/WageWorks, Inc.’s pre-tax health spending account benefits offering, including payment card operations, HSA, and commuter benefits, while maintaining accountability for departmental budget, core data management, client and business reporting, advanced business analytics & trending, and business process improvement.Collaborate with product management and development on specific refinements and changes to processes and tools to meet the needs of the business. Including billing processing, participant communication, client funding and reconciliation.Spearhead key vendor relations while establishing and improving performance and Service Level Agreements (SLAs).• Improved annual NOI by $1 million through strategic sun setting of extraneous print communications.• Greatly reduced client financial exposure by over $2 million by developing I / O data management procedures.• Plan and manage annual enrollment project for entire book of business, including organizational and system readiness for 7k clients and over 1 million plan participants.• Oversee issuance, management, processing, and reconciliation of over 1 million Visa debit cards in book of business.• Eliminated $400,000 in annual business operating costs via solid vendor management and BPI.• Implemented business metrics dashboard and process controls for real time monitoring.• Drive overall product strategy and efficiency improvements.

Roseland, New Jersey, Us

Strategically steered a top-performing team of 2 leaders, 12 consultants, and 2 support staff in expertly implementing and supporting COBRA and Health Spending Accounts’ new business opportunities, including building mutually beneficial relationships across the organization in diverse sales, financial, operations, and project management areas.• Cut implementation operating costs by 20% by reorganizing the department to better leverage associate talents.• Coordinated and managed implementation of 7,000+ clients throughout 4-year tenure.• Generated higher quality output with decreased set-up time for more sustained revenues.• Drove increased revenues through close partnership with sales and operations partners.

Roseland, New Jersey, Us

Utilized broad scope of industry knowledge toward directing a results-generating team responsible for all pre-tax spending account claim reimbursement, annual enrollment, and debit card transaction processing for entire FSA book of business (6,000 clients and 750,000 plan participants) valued at $2 billion annually.Coordinated and managed the integral diagnosis and resolution of complex business issues while ensuring alignment of support, and maintained accountability for nightly systems and financial reconciliation for use in daily client funding and reporting.• Directed international claims processing and reimbursement team within Fortune 500 organization.• Reduced work volumes by 75% at an annual savings of $500,000 by identifying inefficient and redundant steps• Built and sustained highly intricate business input and resource forecasts.• Decreased claim processing costs by 25% by leveraging complex system data.• Successfully managed lucrative vendor relations with industry-leading payment card processor.• Drastically reduced processing inefficiency, customer call backs, and client dissatisfaction through the development and implementation of a division-wide internal communications and training program.

Roseland, New Jersey, Us

Played a vital role in conducting comprehensive statistical analysis, departmental forecasting, budget justification, and trends analysis for ADP’s Flexible Spending Account (FSA) division, including leading development and production of payment card collateral and card-related participant education while managing inventory and replenishment valued at $500,000+.Demonstrated proven experience in profitably managing beneficial vendor relationships and related BPI initiatives.• Delivered consistently accurate data on key business metrics for sound decision-making and cost savings.• Recognized as the subject matter expert and escalation point for ad hoc data requests and payment card program issues.• Generated $250,000 in cost savings by working with internal / external resources on the development of a card activation IVR system that greatly reduced company’s plan year card auto approval attrition rate.