Ryan Orrick Email & Phone Number

Alpharetta, GA, US

Dresher, PA, US

Dresher, PA, US

• Executive leader over all client service and business operations functions for the Ascensus Health & Benefits line of business.Lead an organization of over 150 leaders and individual contributors including 7 department.
• Established organization vision and mission – uniting five previously-acquired brands into a cohesive service-driven model
• Building operations and service centers of excellence (COE)
• Service Profit Chain: Internal service quality | associate satisfaction | external service quality | client retention.
• Driving business transformation including stabilizing and modernizing data management, financial reconciliation and cash management, and client implementation restructuring.
• Sponsored and oversaw the rollout of Net Promoter Score (NPS) surveys to better understand the needs of our clients, improve service, gain market share, and drive cross selling

Atlanta, Georgia, US

• Oversee the daily operations of Global Payments’ $30M Healthcare Issuing business which includes Wellness Incentives/Directed Spend, Marketing Automation, and Consumer Driven Accounts (FSA/HSA) administration.Portfolio.
• Lead the development of solutions in Salesforce and Tableau for better portfolio management, to identify areas of opportunity, and drive inside-sales. Resulted in first-year revenues of $350K.
• Operationalized and drive key partner onboarding process resulting in $2M added annual revenue
• Developed business KPIs and analytics to support sales and help drive accelerated business growth
• Drive process improvements in areas of client integration efficiencies and system performance and modernization, specifically account onboarding and API usage
• Leverage extensive industry experience and provide clients with insights that help them make better decisions and reduce costs.

Milwaukee, Wisconsin, US

• Lead a team of highly technical analysts supporting multiple environments for Fiserv’s Biller Solutions business.Accountable for all system processing of payments, data transmissions, and workload.
• Reduced issues backlog by 75% in first 90 days through process improvement and standardizing operating procedures.
• Identified and acted upon several key areas of critical need including associate engagement, staffing, and product strategy.
• Represented voice of the client in driving development roadmap and break-fixes.

San Mateo, CA, US

• Direct a forward-thinking, multi-location team in the technical operations and production support of ADP/WageWorks, Inc.’s pre-tax health spending account benefits offering, including payment card operations, HSA, and.
• Improved annual NOI by $1 million through strategic sun setting of extraneous print communications.
• Greatly reduced client financial exposure by over $2 million by developing I / O data management procedures.
• Plan and manage annual enrollment project for entire book of business, including organizational and system readiness for 7k clients and over 1 million plan participants.
• Oversee issuance, management, processing, and reconciliation of over 1 million Visa debit cards in book of business.
• Eliminated $400,000 in annual business operating costs via solid vendor management and BPI.

Roseland, New Jersey, US

• Strategically steered a top-performing team of 2 leaders, 12 consultants, and 2 support staff in expertly implementing and supporting COBRA and Health Spending Accounts’ new business opportunities, including building.
• Cut implementation operating costs by 20% by reorganizing the department to better leverage associate talents.
• Coordinated and managed implementation of 7,000+ clients throughout 4-year tenure.
• Generated higher quality output with decreased set-up time for more sustained revenues.
• Drove increased revenues through close partnership with sales and operations partners.

Roseland, New Jersey, US

• Utilized broad scope of industry knowledge toward directing a results-generating team responsible for all pre-tax spending account claim reimbursement, annual enrollment, and debit card transaction processing for.
• Directed international claims processing and reimbursement team within Fortune 500 organization.
• Reduced work volumes by 75% at an annual savings of $500,000 by identifying inefficient and redundant steps
• Built and sustained highly intricate business input and resource forecasts.
• Decreased claim processing costs by 25% by leveraging complex system data.
• Successfully managed lucrative vendor relations with industry-leading payment card processor.

Roseland, New Jersey, US

• Played a vital role in conducting comprehensive statistical analysis, departmental forecasting, budget justification, and trends analysis for ADP’s Flexible Spending Account (FSA) division, including leading.
• Delivered consistently accurate data on key business metrics for sound decision-making and cost savings.
• Recognized as the subject matter expert and escalation point for ad hoc data requests and payment card program issues.
• Generated $250,000 in cost savings by working with internal / external resources on the development of a card activation IVR system that greatly reduced company’s plan year card auto approval attrition rate.