Ryan Ortego

Ryan Ortego Email and Phone Number

Brand Strategist and Writer @ Ryan Ortego
Atlanta, GA, US
Ryan Ortego's Location
Atlanta, Georgia, United States, United States
Ryan Ortego's Contact Details

Ryan Ortego work email

Ryan Ortego personal email

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About Ryan Ortego

Words have a way of bonding us.As a creator, I work and rework language to create connection with other people. There’s something fundamental about translating feelings and emotions into letters and sentences that empower people to be known and understood. I'm most enamored by the projects that stretched my ability to capture ideas with words -- strategizing how to connect with specific audiences, crafting an honest path to getting everyone on the same page, while maintaining a focused energy that delivers our objective.Whether it's caring far too much about the tone of the email I'm sending or overhauling a brand identity, my writing, creating, are the moments that inspire and embolden my passion more deeply.My years of work with technical experts have taught me how to learn quickly, apply concepts correctly, and articulate objectives or perspectives to teams with widely varying levels of technical knowledge. These skills blended together give me a powerful grip on the fragile relationship between process creation and creative outcomes, solving problems versus unearthing identies. Creativity is often manifested in our ability to make the complex feel simple, the overwhelming digestible. That's a feat I've fought to weave through every role I've been charged to hold. It's like I often say when asked what I do -- I catch the vision, then cast the net.It's connection. Across the board.

Ryan Ortego's Current Company Details
Ryan Ortego

Ryan Ortego

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Brand Strategist and Writer
Atlanta, GA, US
Ryan Ortego Work Experience Details
  • Ryan Ortego
    Brand Strategist And Writer
    Ryan Ortego
    Atlanta, Ga, Us
  • Ryan Ortego
    Brand Strategist & Writer
    Ryan Ortego Jul 2021 - Present
    Atlanta, Georgia, United States
    Savannah Shaw PhotographyJune 2024-- Unearth the brand tenets, including Brand Pillars, Voice & Tone, and Headlines for use in website copy, social media descriptions, and prospective client conversationsHope WorldwideJuly 2022-- Conceptual script to back an introduction video advertising the new LendHope WW product and application at an annual leadership conferenceOrange/XP3July 2021-- Content development for a spiritual reflection series written for High School and Middle School students during the 2021 Advent Season
  • Intelsat
    Principal Analyst, Business Process
    Intelsat Oct 2024 - Present
    Atlanta, Georgia, United States
    Develop solution strategies, craft and deliver customer-facing communications, create process improvment campaigns, engage cross-functional teams to enhance collaboration, and oversee long-term project initiatives.
  • Intelsat
    Senior Analyst, Business Process
    Intelsat Aug 2022 - Oct 2024
    Atlanta, Georgia, United States
    Investigate problems while identifying and implementing solutions.Write customer-facing copy to simplify technical descriptions and inform of impactful events.Develop reporting around problem drivers and trends.Plan communications to reach key audience and increase engagement with solution process.
  • Intelsat
    Senior Customer Relations Specialist
    Intelsat Jun 2020 - Aug 2022
    Atlanta, Georgia, United States
    Execute Problem Management process with average internal satisfaction rating of 4.4 out of 5.Discover and implement resolution for 15 problems in the first quarter following launch of new problem process.Operate a Problem Management program detecting ~30 problems per month.Develop, deploy, and implement ServiceNow as Intelsat’s company-wide problem tool.Write and develop Intelsat’s Problem Management process to handle 750+ incident tickets per month.Achieve ITIL 4 certification to guide Problem Management process construction.Maintain average delivery rate of 45-business hours for reports reaching a request volume of ~11 per month.Develop internal resource page to house critical documents and customer information needed to address emergency events.Refine report presentation to outline only relevant details for both customers and internal executives.Reduce average delivery time of Incident Reports to 35-business hrs.Deliver within the organizational target for 92% of all Incident Reports.
  • Intelsat
    Contract Customer Relations Specialist
    Intelsat Sep 2019 - Jun 2020
    Atlanta, Georgia, United States
    Develop a tone to balance proprietary information with transparency and clarity for each customer.Simplify and formalize Incident Reporting process from request to delivery.Translate technical logs to present non-technical event summaries for C-level reviews.Collaborate with technical and customer-facing teams to develop a high-level narrative of service disruptions/customer concerns.Deliver on company objective to finalize reports within 48-business hours of customer request.
  • Citizen Supply
    Manager, Community & Events
    Citizen Supply Aug 2017 - Jun 2019
    Atlanta, Ga
    Oversee hiring and management of ~20 direct reports to a revenue growth of 46%.Create and employ ground-up training guides for two (2) sales positions.Initiate and develop employee reviews to evaluate and identify actionable 30-day goals.Curate and implement social media strategy increasing engagement 100%+.Curate marketing strategy to grow newsletter viewers by >400 subscribers.Plan and market workshop/event program to increase attendance by 30%+.
  • Grace Midtown Church
    Apprentice, College Ministries
    Grace Midtown Church Aug 2017 - Apr 2018
    Atlanta, Ga
  • Scotts Hill Baptist
    Director, Student Ministries
    Scotts Hill Baptist Jul 2014 - Jul 2017
    Wilmington, Nc
    Implement and oversee adherence to organizational vision.Manage five (5) direct reports and oversee career development.Develop and execute strategy for identifying/training 50+ volunteers.Responsible for planning/allocating $40-$50k annual department budget.Strategize schedule for weekly/monthly/annual gatherings and events.Curate weekly content for audiences ranging from 12-yrs to 65-yrs old.Organize, plan, host, and grow weekly gatherings of 200+.
  • Scotts Hill Baptist
    Coordinator Of Middle School Ministries
    Scotts Hill Baptist Apr 2013 - Jul 2014
    Wilmington, North Carolina Area
  • Scotts Hill Baptist
    Student Ministries Intern
    Scotts Hill Baptist Sep 2009 - Jul 2012
    Wilmington, North Carolina Area

Ryan Ortego Education Details

Frequently Asked Questions about Ryan Ortego

What company does Ryan Ortego work for?

Ryan Ortego works for Ryan Ortego

What is Ryan Ortego's role at the current company?

Ryan Ortego's current role is Brand Strategist and Writer.

What is Ryan Ortego's email address?

Ryan Ortego's email address is ry****@****sat.com

What schools did Ryan Ortego attend?

Ryan Ortego attended University Of North Carolina At Wilmington, Southeastern Baptist Theological Seminary.

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