Ryan Osman Email & Phone Number

As a Duty Manager at Morrisons, I played a crucial role in ensuring the smooth and efficient operation of the store. I was responsible for managing daily store activities, supervising staff, and maintaining exceptional customer service standards. Reporting directly to the Store Manager and collaborate with various teams to achieve operational excellence.Key Responsibilities included:- Overseeing the daily operations of the store, including opening and closing procedures.- Lead, train, and motivate a team of staff members, ensuring they provide excellent customer service at all times.- Allocate tasks and responsibilities to team members, ensuring a balanced workload and efficient use of resources.- Monitor inventory levels and assist in managing stock replenishment to meet customer demands.- Handle customer inquiries, complaints, and concerns professionally and promptly, striving to achieve customer satisfaction.- Implement and enforce company policies, procedures, and safety guidelines to ensure a safe and compliant working environment.- Collaborate with other department managers to coordinate efforts and achieve store-wide goals.- Assist in organizing promotional events, displays, and seasonal campaigns to drive sales and customer engagement.- Conduct regular checks to ensure the store's cleanliness, organization, and appearance meet company standards.- Address any operational challenges that may arise and work to find solutions to minimize disruptions.- Participate in staff scheduling, ensuring adequate coverage during peak hours and special events.- Provide regular feedback to the Store Manager regarding store performance, staff development, and customer feedback.

Duties of this role include:Building rapport with local community groups and local businesses helping to create brand warmth and driving sales within the store.Supporting the needs and demands of the local community, whatever they may be.Running the stores social media page, engaging with customers online and helping to advertise the stores community incentives as well as instore offers and promotions.Organising fundraising activities and supporting local charities in store.Releasing payroll figures and costing predictions.Resolving pay queries for store colleagues.Processing and inputting new recruits, providing help with training and inductions.Engaging with colleagues, helping to boost colleague moral and motivation.

Great Harwood, Lancashire, United Kingdom

Duties of this role included:Leading a team through day-to-day operations and advising colleagues, ensuring that a high standard of customer service is met, and targets are reached.Providing coaching to colleagues through the form of records of improvement and return to work formal conversations.Ensuring that tills are checked and no variation to the proposed recorded value.Efficiently resolving customer complaints, enquiries, and requests. Confidently liaising with the central team and senior management in order to provide the best possible outcome to customer complaints.

Master Of Science - Ms, Management And Marketing

Bachelor’S Degree, Psychology, 2Nd Class (Lower Division)

High School, Mathematics, A