Ryan Ott Email & Phone Number

Huntington Beach, Ca, Us

Los Angeles Airport, South Bay, Long Beach Airport, Anaheim Disney Resort

Accepted a promotion to manage one of the largest airport operations in the company after leading 2 unique and challenging territories to Top 10 finishes in Southern California. Owned P&L for 10 locations and drove overall revenue performance and customer satisfaction scores. Led the Area Team of 75+ diverse members; hired, trained, coached, and mentored team members to excel. Researched, identified, and cultivated new business relationships; built and managed key accounts to generate sustainable pipeline growth.KEY CONTRIBUTIONS:→ Gained accolades as Top Leader in the region across territory growth, revenue growth, customer satisfaction, operating profit, and net profit.→ Drove area of responsibility to experience a 12% overall growth rate, 23% boost in revenue, 35% in increase in operating profit.→ Pursued new clients whose eventual earned business was enough to necessitate new service locations.→ Created and instilled a framework for Customer Service Absolutes among the team, earning the highest customer service scores in Southern California

Oversaw daily operations, implemented sales, marketing and customer service plans and goals. Trained, coached and mentored diverse and dynamic sales team. Increased Employee retention through mentorship programs and overseeing management trainee development programs. Managed corporate and retail accounts monthly, growing the branch 8% yearly. Was key point of contact for all dealership, body shop and corporate accounts in area. KEY CONTRIBUTIONS:→ In 2017 and 2019 Ranked Top 10 High Impact Branch Manager in Southern California. → Record setting Customer Service Scores at multiple stores and #1 in profitability in 2017. → #1 Sales Revenue Branch at multiple stores through 2017-2019.

Orange County, California Area

Recruited to help build business relations in Southern California. Create articulate sales plans that target and meet company objectives. Proficient in all sales cycle phases from lead generations and presentations to negotiating contracts and follow up. Excels in uncovering customer needs, providing solutions, handling objections, and closing sales. Maintained prospect database and prepared sales activity reports.

Multimillion medical spa that produces their own weight loss product as well as an online store specializing in medically graded skin care products.Head of Sales and Marketing Cultivated and maintained relationships with physicians in the sale of the company’s weight loss product as well as oversaw the online website with an outstanding record of achievement and revenue growth. Able to develop and implement marketing strategies and sales plans that optimized revenue levels in a saturated market. Key figure in cost reduction strategies and order fulfillment while effectively managing inventory. Consistently achieved record high customer satisfaction making improvements to the bottom line and turn around. Ran the online website by updating new product information, processing and shipping all online sales, and was head of customer service handling all physician and patient complaints and RMA’s. Known as the “go to” guy around the office. Accomplishments• Coordinated and launched marketing plan to distribute the company’s weight loss product to over 150 qualified physicians in over 35 states.• Despite economic downturn grew sales revenue by 125% in first year of taking over as head of sales and marketing. Continually exceeded sales goals year after year.• Elevated online store satisfaction from 82% to 90% within first year by ensuring the swift resolution of customer issues to preserve company loyalty.

A fast paced quick service diner in Orange County, Ca specializing in philly cheesesteaksAssistant ManagerHandled the setup, service and daily operations for a brand new store. Led front and back of house operations managing a staff of 6. Prepared daily sales report, heavy cash handling and was in charge of inventory control. Helped build and train the teams in response to company expansion. Quickly promoted from part time help to assistant manager within 6 months.Achievements• Built and led a team that produced company sales exceeding expectations. • Regularly singled out on comment cards for going above and beyond expectations and providing outstanding service and attention to guest.

Mission Viejo, Ca

Roller Hockey CoachA year after graduating high school I was added to the staff of Trabuco Hills High School and took over the instruction and coaching of the junior varsity hockey team while also leading their day to day training. Led 24 high school students in physical training. Developed these students into better athletes while also stressing sportsmanship.Accomplishments Varsity Roller Hockey retained league championship Junior Varsity had their first winning season in 4 years