Ryan Anderson Email & Phone Number

Logan, UT, US

Logan, Utah, United States

• Completed developer-level tasks using Python management commands, lowering the workload of developers by 3-5 support tickets weekly
• Established 3 data-driven performance dashboards for tracking key metrics such as ticket volume, workload, and common support issues, leading to actionable insights and a 15% improvement in team performance
• Orchestrated and managed a major support system overhaul, including the process of removing personal identifying information from company databases and records, reducing turnaround time by 87%

Logan, Utah, United States

• Develop and deliver 2-6 advanced reports weekly using SQL and CRM analytics tools, empowering clients with actionable insights to drive decision-making
• Monitor 5 integrated CRM platforms with external systems and APIs to enable data synchronization and automated data transfers, providing users with current data regardless of platform
• Collaborate cross-functionally weekly with developers and clients to prioritize and address critical issues, achieving an 85% alignment between client needs and technical considerations

Logan, Utah, United States

• Conducted in-depth data analysis for a new product, creating custom reports and a dashboard with less than 5% error displaying product performance for internal use
• Evaluated 280,000 students’ lease addendums using Python scripts and SQL queries verifying that RentPlus was included in their contracts preventing potential legal repercussions for auto-enrollment

Logan, Utah, United States

• Guided 20-80 users daily through complex technical problems, demonstrating expertise in customer security
• Cooperated with 6 departments to simplify complex processes through automation and public access articles, allowing employees to focus on specialized concerns
• Collaborated with 15-18 technicians to lead 2 monthly trainings for standardizing workflow and promoting productivity
• Implemented active listening skills while troubleshooting with customers throughout the entire resolution process, improving customer satisfaction
• Coordinated with team to resolve system outages by detecting, understanding, and solving the problem in a timely manner, creating continual consistent system service

Provo, Utah, United States

• Personally counseled 70 students to aid in adjusting to college life, increasing first-year student retention
• Led meetings with 20 mentors once a month, to teach skills to help further develop student

Springville, Utah, United States

• Cooperated with a team of 8 specialists to print, fill, package, and ship all orders for Sisel International
• Coordinated with 2 other departments to ensure that all product required to fill orders was available when needed without delay, leading to 97% of orders being shipped on time

Kaysville, Utah, United States

• Resolved 100-200 customer concerns a month, leading to a better customer experience
• Supervised 50 employees providing comprehensive training and resolving concerns, creating a confident and safe work environment