Ryan Lee Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Minnesota, United States

Golden Valley, Minnesota, United States

Perform regular check-ins with Field Team Members to help identify any roadblocks they may be experiencing and assist with overcoming those. This may involve joining 1-on-1s with the Field Manager or solo. Provide coaching for Field Team Members to learn/continue best practices and proper procedures while conducting Field visits/engagements. Attend/co-lead weekly Lead meetings to collaborate on progress on the process and fill any gaps between the teams. Attend/co-lead weekly Field Team meetings to create/update documentation and continue improving service delivery. Work closely with the Field Manager and Field Coordinator to assess monthly goals and provide guidance for Customer assignments. Collaborate with the Account Executive to encourage knowledge sharing of Customer accounts to aid in Technology Planning and Customer oversight/management. Attend Team Lead Meetings and participate in weekly discussions with other Leads to help improve tools, daily operations, and communication across the company. Proactive Visits – Conduct proactive onsites to keep in touch with the customers' expectations and aid in coaching. Backfill needs for Proactive onsites as needed. Reactive Onsites- Conduct reactive onsites to keep in touch with the customer expectations side and to aid in coaching. Backfill needs for Reactive onsites as needed. Attend the Technology Advisor engagements (pre and post-customer meetings) as needed and provide any backfill needs. Collaborate with the SOC Team on new guides and governance related to Security. Engage with other Operations Leads on the flow of work to and from the Field Team to ensure support teams are setup for success in meeting Customer need. Manage the communications and information shares (pre and post-project) with other areas of the organization, including documentation and updating of configurations/tools.

United States

Onboarding of new or renewal of existing Customers to managed services via RMM tools, including internal and external communication on expectations, installation of tools (onsite and remotely), and working with other 3rd party vendors for ease of transition.Offboarding of current Customers includes facilitating communication with new providers and removing equipment, tools, and services as agreed upon according to the approved offboarding request.Lead release to production efforts by assisting in the information shared with teams post-project implementation, onboarding deployment, or renewal of services/change to agreement for existing customers.Work with the design team to continue to align data sharing and automation when conducting sales assessments and the transition of information to tech operations for deployment/support.Introduce new Customers to service standards: quarterly reporting, new/departing user checklists, monthly EMCs, and supporting reports included in agreements.Conduct Staff Augmentation/Reactive Visits as directed by the Field Manager, as needed, to balance capacity on the Field Team.

United States

Performance and sales with 3 Pill Morning - Active/Alternative Rock Band

Chaska, Minnesota, United States

Responding to technical support tickets.Talk directly to the 3rd party vendor partners to determine and diagnose the nature of the technical issues.Connecting to the customer’s computer/server system via remote access.Identifying the nature of the hardware, software, or networking issues related to network and coax cable runs, CCTV Axis cameras, Verint/Cognyte VMS (camera recording software), and Home Depot CCTV software.Providing direction for installing new hardware systems, software upgrades, or networking cables.Remotely fixing any software or hardware issues.Providing minor technical or operational training.Completing IT support logs.Running and processing Excel reports for offline cameras.Creating service tickets through Service NowProvide additional troubleshooting for Clinton, Arlington, Altronix, Anixter, Axis, Verint/Cognyte, and Arecont Vision CCTV equipment.Specific Duties and Responsibilities: Project Support Activities, including developing a thorough understanding of the project’s Statement of Work (SOW); collecting required project data and information; providing general technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site-specific technical situations; escalating issues to assigned resources as needed; value selling of Bailiwick products/services; and may perform technician “check-in” and “check-out” interviews as required. Positive Communication, including utilizing Bailiwick’s systems and tools to communicate the status of project activities effectively; maintaining positive and effective working relationships with Bailiwick’s network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments, including providing overall feedback to the project management teams; and making recommendations for continued process improvement.

Chaska, Minnesota, United States

Support Activities include developing a thorough understanding of the client’s environment, software, and hardware, troubleshooting using knowledge, ticket documentation, and escalating issues to assigned support teams as needed. Positive Communication, including utilizing provided systems to troubleshoot, access knowledge, communicate with empathy and in a positive manner with client’s end users to offer solutions; maintaining positive working relationships with internal departments, including providing overall feedback to the Help Desk Supervisor; and making recommendations for continued process improvement.

Greater Minneapolis-St. Paul Area

Understand and deliver on ticket escalation expectations.Own the responsibility of your tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved. Tickets must be updated in real-time as events and actions occur.Report progress to clients and notify them of resolutions through various documentation.Solid communication with technical staff and end users by providing exceptional client service skills.Attends to obligations and supports other company initiatives as directed.Take incoming calls, tickets, and emails and provide excellent service to clients.Create tickets for all client interactions.Create new documentation for Service Desk use.

Greater Minneapolis-St. Paul Area

Plymouth, Mn

Installing and configuring computer systems.Diagnosing and solving hardware/software faults.Logging customer/employee queries.Updating/analyzing IT infrastructure.

Mall Of America

Closing / Opening Procedures, training new staff, sales, stocking and general customer service.

Bloomington, Mn / Mendota Heights, Mn

Promontory Team Wells Fargo Home Mortgage:• Analyze and process Foreclosure & Bankruptcy files from start to finish for compliance with Wells Fargo Home Mortgage/ Promontory Audits/Exceptions. • Collaborate with management to ensure quality, efficiency and reliability.• Proficient in Desktop, Vendorscape, LIV, MSP/Fidelity and Lombardi systems.Foreclosure Liaison Team Lead:• Analyze and distribute daily workloads of Foreclosure files amongst the 10 associates and 4 other teams working on the specific portfolio. • Work closely with Management to asses as well as provide ongoing training needs for the team.• Follow up daily with multiple Attorney offices while tracking their specific files though the Desktop system.

Review product info, contact info and build relationship. Complete walk through of house or business with customer to asses all ground levelvulnerabilities.Advise customer on thorough level of Security/Fire protection.Professional installation of security equipment per customer approval.Currently hold the sales record for any single residential or commercial install in TrustSecurity company history.Organize call lists by importance and heavy crime areas. Make average of 80-100 coldcalls per day to get self-generated leads.

Hire and recruit exceptional, revenue producing sales associates.Recognized in the top 8 revenue producing locations in the country for 12 consecutivemonths. Increased sales between 56% - 216%; Organize weekly schedules with proposed weekly revenue in mind.Calculate and organize payroll on a bi-monthly basis.Provide sales training and lead by example direction for all employees.Place and receive orders through e-mail and POS Systems (computer/till).Ensure customer satisfaction through courteous and prompt service; * Assist District manager through travel, recruiting and training.Developed successful retention strategies. Retained 6 out of 7 store managers withtenure in excess of 18 months. Drive revenue through creative marketing and promotion of our products.Provide sales training and lead by example direction for all Assistant Managers andManagers within my Market.Approve all schedules and payroll for 9 locations.

Bs In Information Technology, Cisco Networking, 3.9

Hs Diploma, Required