Ryan Patton Email & Phone Number

Seattle, Washington, United States

- Chaired team meetings and provided expert answers to technical inquiries, fostering a collaborative work environment.- Achieved a customer satisfaction improvement by proactively identifying and deploying effective solutions to complex technical cases.- Utilized a customer-first approach to exceed service expectations, embodying a commitment to excellence and contributing to an elevated customer satisfaction index.- Surpassed key performance indicators in 2023, with 118% of targets for case closures and 141% for updates per hour, while enhancing customer satisfaction levels by 7%

Seattle, Washington, United States

- Innovated solutions to technical issues, leading to an 8% improvement in case closure rates and optimizing customer experiences.- Implemented security appliances in adherence to NIST Cybersecurity framework to ensure compliance with regulatory standards such as HIPAA and DSS.- Designed effective networking diagrams, clarifying issues, and facilitating resolution, and enhanced both internal and customer- facing documentation.- Provided exceptional customer experience, maintaining a 100% customer satisfaction rate through authentic interactions and rapport building.- Integrated hybrid IT environments across varied vendors in AWS and Azure, demonstrating cross-platform proficiency and adaptability.- Contributed to internal knowledge bases, streamlining documentation processes for more efficient problem resolution.

Seattle, Washington, United States

- Maintained a 300% productivity level above main KPI benchmarks across multiple quarters, showcasing exceptional efficiency and focus.- Efficiently troubleshoot complex TCP/IP networks and routing protocols, quickly resolving issues to minimize downtime.- Expedited resolution of support calls for documented issues, emphasizing swift, first-contact problem-solving and incident response capabilities.- Evaluated customer licensing configurations to determine service eligibility - instrumental in enabling accurate support and maintenance.- Rapidly mastered product expertise across the complete portfolio, demonstrating a strong aptitude for learning and technical versatility.

Remote

Phoenix, Arizona Area

Bachelor Of Science - Bs, Information Technology, 4.33

Associate Of Science - As, 4.0

Activities and Societies: Phi theta kappa honor society