Ryan Payne Email & Phone Number

Kingsport, Tn, Us

Kingsport, Tennessee, Us

Providing L&D consulting services for clients of S Market Strategies including executive coaching, succession planning, development planning, learning and career planning.

Nijverdal, Nederland, Nl

Implemented a global competency framework using Korn Ferry’s Leadership Architect to enhance onboarding, talent development, critical role identification, and leadership training.Achieved a substantial increase in management and career development scores in the global engagement survey.Spearheaded the development of a global objective alignment tool for Director level employees using smartsheets, facilitating better cross-functional visibility of goals, conflict resolution, and quarterly progress forums.Established a succession planning process for the Netherlands plant, providing local leadership with tools for high potential identification, successor selection, individual development plans, and people data analytics.Introduced the Engager’s Network to enhance communication among highly engaged front-line employees, resulting in an 11% increase in communication, a 13% rise in leadership trust, and an 8-point boost in overall net promoter score (NPS).Redesigned and relaunched an improved global performance management review process, streamlining tools, timelines, objectives, goal types, and delivery for all employees.

Greenwood Village, Co, Us

Established an organizational development (OD) process tailored to employees' roles, responsibilities, line of business, and competencies, leading to the creation of individualized global development plans using asynchronous learning, mentorship, and career pathing.Curated bundled curriculum via SkillSoft’s E Learning Management System for supervisors, managers, and directors, equipping them with level-appropriate leadership and management skills, fostering consistency and a growth mindset culture.Achieved a significant reduction in voluntary attrition among people leaders within the organization.Managed the implementation of Vital Smarts crucial conversations coursework for over 110 leaders, resulting in a 12% decrease in absenteeism and attrition compared to the previous period.

Brentwood, Tn, Us

Leads team of Program Managers that support Human Resources functions, including enterprise-wide succession planning, employee recognition, competency framework modeling through Korn Ferry Perform, talent reviews and goal setting.Provides private coaching to executives on presentation skills for in-person, conference, and virtual presentations.Implements and oversees rewards and recognition program focused on social recognition, milestone rewards and onboarding care packages that has increased retention and employee NPS while decreasing attrition. Partners with head of Talent Acquisition to source, interview, and place strategic roles with the organization that align with core competencies and skill gaps.Leads the delivery of change management solutions in support of high impact, strategically- aligned transformational initiatives to maximize employee adoption and minimize resistance.Implemented a coaching methodology based on Neuroscience to create consistency and synergy across all business functions.Developed a customer service model for internal employee interactions that focused on creating synergy, cross functional collaboration and sharing of resources. Serve as a business partner to the Operations team providing leadership coaching, education on competencies, development strategies and best practices. Developed monthly company-wide podcast that discusses new initiatives, executive profiles, employee spotlights and health programs

Pittsford (Rochester), Ny, Us

Created a comprehensive curriculum for aspiring business process outsourcing (BPO) people leaders to attend and prepare them for their first leadership assignment. Facilitating coursework, fostering mentoring relationships and soliciting feedback on a regular cadence.Took a 6 month assignment in Tarlac City Philippines, to coach mid level managers on how to drive results with their teams. Developing their communication skills, fostering long term groups and establishing and maintaining accountability.Provided mid level management coaching on budgets, financials, goal setting, communication, quality decision making, client relationships, team building, conflict resolution, managing risk and developing team culture.Leveraged Adobe Captivate to create E learning courses for compliance, managing virtual teams, policy amendments, new tool tutorials and other ad hoc requests.Completed lean six sigma green belt certification.

Pittsford (Rochester), Ny, Us

Pittsford (Rochester), Ny, Us

Rochester, Ny, Us

Bachelor Of Business Administration (Bba), Marketing, Economics

Associate'S Degree, International Business

Business Admin, Marketing