Ryan Pedersen Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Responsible for passenger safety, comfort and directing service on board• Cross trained to operate all positions in the Cabin• Ensure that all flight attendants are proficient and current in safety knowledge• Monitor/correct flight attendant performance for etiquette, grooming and interpersonal skills• Responsible for in-flight documentation including customs and immigration forms and Company Flight Report• Training and development – train and coach cabin crew schedule bidding and internal computer applications• CPR and First Aid Level C, Jan 9, 2019 – Jan 9, 2022 (including the use of AED)• WHMIS certification for health care workers (Sept 14, 2020)• BLS/HCP certificate (Sept 24, 2020)

Toronto, Ontario, Canada

Porter Airlines reservations for Business/Consumer/Travel agentsDedicated travel agent liaison/help deskTICO certified Oct/18/2012)Porter Escapes Development & Launch – New Air/Hotel packages, testing computers/telephone systems and supporting the launch.Train and assist new call centre employees

• Lead, coach and motivate a team of 10-15 frontline agents •Manage absenteeism and performance objectives •Promote strong negotiation and conflict resolution •Analyze results and address negative trends •Promote agent career development

•Lead, coach and motivate a team of 15-25 frontline agents•Manage absenteeism and performance objectives•Promote strong negotiation and conflict resolution•Analyze results and address negative trends•Promote agent career development

•Lead, coach and motivate a team of 15-30 newly hired frontline agents•Manage absenteeism and performance objectives•Promote strong negotiation and conflict resolution•Analyze results and address negative trends•Promote agent career development