• Efficiently resolved over 400 technical support tickets addressing system downtimes and user issues via phone and email., improving employee work efficiency by 40% for over 200 users.• Strategic in orchestrating group policy management for Email Security and User Website Access leveraging Powershell Scripting and Forcepoint Security Manager.• Managed over 70 VMware VSphere Cluster Servers by running audits and updates to the system alongside Citrix DaaS.• Remotely established connections through Dameware and assisted VPN management to help assist clients/employees solve issues and also traveled to different offices through the country to upgrade offices.• Led weekly remote IT security meetings, proactively analyzing and addressing security threats for 200 users, while collaborating with teams to enhance and implement robust security measures, thus strengthening organizational defenses.

Hussmann Corporation, a Panasonic Company• Enhanced security by identifying and mitigating endpoint vulnerabilities using Rapid7 Insights.• Worked with my team to create an Azure Event Hub Project for Cysiv SIEM Azure logs.• Utilized Microsoft Threat Modeling Tool to pinpoint defense strategies against cyber threats• Maintained proficiency in repairing equipment like Barracuda devices, Dell Chassis, and Tegile Units at local company datacenter to optimize performance for newer global branches.

Answering customer questions and providing product information as neededMaintaining knowledge of current sales and promotions to assist customers in saving money.Processed customer transactions, including cash, credit/debit cards, and checks, with 100% accuracy.Maintained a clean and organized work area, including ensuring the register was properly stocked with supplies.

Assisting with customer service issues, including answering questions and resolving complaintsReporting any equipment malfunctions or maintenance needs to the appropriate staff or managementKeeping the car wash area and surrounding grounds clean and organized, including sweeping, mopping, and disposing of trash and debrisCleaning cars upfront while at the same time, being able to carry tasks like towel dry in the backAssisting in the booth for cashiers at certain times.