Manage existing accounts, build relationships, and increase customer base

For over a century, UMC has developed and redefined the skylines of the PNW. Our diverse team takes great pride in creating exceptional building experiences and innovations that will define the region for the next hundred years. My primary responsibilities include creating repair proposals, procurement of parts and working with multiple other departments to ensure the swift and accurate repairs of our clients commercial HVAC equipment.

I worked onsite at Brennan until July 2019. I was promoted to Service Manager at one of Brennan’s DBA’s, Puyallup Heating.I held several responsibilities in this role including, driving sales, addressing customer concerns, developing the intangible qualities of the service technicians and setting up regular training classes to further develop the technician’s skillsets. Below are some of the highlights from our department.- Increased service revenue over previous year by an average of $13,235 per month. - Increased the number of service technicians by 25%. - Broke the 70-year monthly service revenue record 5 separate times. - Scheduled multiple in office trainings with Subject Matter Experts to further bolster my technician’s skillsets. - Handled all customer concerns with integrity and a genuine desire to come to fair and prompt resolution. - Re-tooled incentive program for technicians which increased both their individual pay and total gross revenue of the service department. - Regularly sent leads to sales department based off the technician’s findings. This often resulted in the sale or update of current equipment and additional revenue for the business.- Furloughed as a result of the Global COVID-19 pandemic.

Founded in 2000, Quardev provides professional technical services in a project-based capacity in their secure facility and corporate headquarters in Seattle. Additionally, they support clients with technical staffing, contract-to-hire, and full-time placements. - I successfully placed candidates in QAE, SDET and Manual Test roles and generated offers in Project Management and Software Test Engineering positions with an Average profit margin of 34%.- I gave presentations to local Tech Schools (Code Fellows) and was also a part of the Portfolio/Resume review for their soon to be graduates.- I attended and presented at job fares (Bellevue College, Quardev QA SIG) to promote our company, network and identify talented candidates.

At VitalSourceIT we built our reputation on putting people first, pursuing excellence and approaching every interaction with integrity. I Provided top level Engineering, IT and Product Development specialists to the areas most desirable organizations. I serviced high volume needs on a national level, and offered personalized service to our clients and our technical consulting partners. - Responsibilities included sourcing candidates, phone screen and interview preparation, interview scheduling, salary and benefits negotiations, and on-boarding. - The Technical Recruiting staff shared the responsibility of posting all job requisitions to a variety of job boards and recruiting platforms to generate additional applicants. - I Successfully placed FTE and Contract candidates in a variety of roles/industries including: Software Engineers (Banking) Application Developers (Real Estate), Business Intelligence Developers (Aerospace), Help Desk Coordinators (Aerospace), UI/UX Developers (Transportation) and more.

My responsibilities included: sales, marketing, employee development, leadership and customer service. I enjoyed success in my time with EAN holdings LLC and was promoted from management trainee to management in January of 2012. My favorite part of my career at EAN holdings LLC was developing and mentoring junior employees so they could enjoy professional advancement and success. It was my goal to provide top level customer service to everyone that came through our door. During my tenure in management my offices were awarded the ESQI cup (top customer service branch in the region) an unmatched nine times including 1,3,6 and 12 month scores above 90% completely satisfied. I learned and developed many skills and intangible qualities that will undoubtedly help me in my future endeavors. In 2016 our region and state finished the fiscal year number 1 in the global metrics (over 90,000 employees).

My primary responsibilities in this role included employee development and driving font-end performance (sales and service). I developed sales performance plans which helped increase year over year profits. I helped mentor management trainees on their inside and outside sales projects. I took a vested interest in the career advancement of my peers. After placing in the top 3 Assistant Branch Rental Manager metrics (Approximately 60 Assistant Managers in WA and AK) in four consecutive months I was promoted to Branch Manager of Mill Creek.

Our Everett branch won the regional customer service award four times in six months. As a result I was promoted to Senior Assistant Branch Manager of Bellevue Downton in October 2013.

In January of 2012 I successfully passed my MQI (Management Qualification Interview) and became a member of management. In January and February of 2012 I placed top ten in the WA and AK in personal sales metrics (250+ employees). In April 2013 I was promoted to Assistant Branch Manager in Everett WA.

My responsibilities included sales and customer service. I completed a Four month tour at the Seattle Tacoma International Airport from July 2011 - October 2011.

At Big 5 I started in the Management Trainee Program. I was responsible for developing weekly sales plans and strategically arranging product displays to drive sales on certain items. I was responsible for receiving shipments of new product and stocking them safely and accurately in the warehouse. On closing shifts I was responsible for counting all the registers and receipting the money correctly. I would make deposits to the bank the following morning.

As the warehouse supervisor I was a liaison between production, shipping and receiving . I was responsible for ensuring that $1,000 - $100,000 orders were picked accurately and with urgency within extreme time constraints. I was responsible for keeping the production warehouse informed of the product we needed and the timeline in which we needed it. I was also responsible for receiving shipments accurately and efficiently.

Alcohol Distribution, Merchandizing, and Sales. I worked here full time while attending Western Washington University.