Oversaw all areas of the business including but not limited to: customer service, bookkeeping, inventory, management of volunteers, interns, employees, purchasing, social media, outreach, cultivating community partnerships, event planning

Reception work including using a multiple line phone, checking in clients for appointments, processing payments, answering questions. Assist Client Services Coordinator with tasks including printing applications for clients requesting service, verify medical benefits, building charts, creating intake packets, and data entry. Productivity Reports, taking meeting minutes, and processing and sending ROIs. Assisting in communications including emails and phone calls on behalf of directors, clinicians and supervisors as directed.

Created the Volunteer program from scratch including the Volunteer policies, paperwork, job. Coordinates over 1000 volunteer hours per month while managing the Day Center. Works directly with volunteers, staff, and clients to create best practices for EGH programs

Processing paperwork in a timely and efficient manner, recruiting and managing, training new volunteers. Helping with large American Red Cross events, managing and updating the massive volunteer database, working with one time group volunteers, helping to build capacity through finding more volunteers and using them more efficiently.

Processing paperwork, working with residents to figure out how to best fill their needs, recruiting and training volunteers and interns, doing educational outreach about HIV/AIDS, fundraising, writing the quarterly newsletter, managing the volunteer database.

Trained as peer advisor, and connected students to university, community, and other resourcesl Trained and managed employees, interns, and volunteers to create safe spaces, facilitate dialogues on difficult topics, confidentiality, and basic LGBTQ knowledge. Managed the budget for the office – effectively spending less money than the year before with higher attendance and more programs, Planned and executed safe space trainings, and both large and small scale events, approximately 15 in a 9 month academic year. Planned a benefit for 2 local non-profits that raised $3,400.