Ryan Pick Email & Phone Number

San Francisco Bay Area

Project Leadership & Stakeholder Collaboration: Directed evaluation, planning, and execution of complex projects, coordinating with cross-functional teams to improve efficiency. Conducted needs assessments and cost/benefit analyses, reducing manual processing costs by 30-55% through targeted technology solutions. Led QA and user acceptance testing (UAT) processes to ensure seamless project delivery and optimal performance, fostering a collaborative team environment.Innovative Application Development: Spearheaded the creation of AppSheet applications for Protective Service and operations teams, significantly improving operational efficiency in high-stakes security environments. These applications streamlined incident management, travel and event coordination, compliance assessments, and reporting workflows. Currently integrating AI solutions to elevate intelligence research, data analysis, and decision-making.Performance Management Automation: Developed a centralized performance cycle review tracker, automating the performance review process across teams. This proactive solution reduced manual work by 200 hours and empowered managers to easily share critical metrics, fostering a data-driven culture of continuous improvement.Service Management Tool Creation: Designed and implemented a service management tool that automated KPI and red flag reporting, cutting workflow impact by 47% and saving approximately 300 hours. The tool enabled teams to compare predictive and actual employee hours, supporting strategic planning and business continuity.UI Enhancement & Workflow Optimization: Addressed feature roadblocks by creating UI mockups and testing them through A/B comparisons, improving transitions, user satisfaction, and productivity. This streamlined interface reduced errors, bolstered team adaptability, and enhanced overall workflow.

San Francisco Bay Area

Strategic Metrics & Reporting: Provide strategic guidance on developing, planning, and designing metrics reports for both internal and external teams. Identify and proactively address data processing challenges, implementing countermeasures to ensure data quality and validity. Enhanced accuracy and efficiency by streamlining data collection and reporting through automation tools.Service Production Tracker Development: Led the creation and upkeep of the Service Production Tracker, a pivotal tool that manages service production across multiple regions, handling 16,000 hours of production, a 2,033% increase since 2019. This tool provides real-time metrics for workload forecasting, task assignments, and productivity tracking, allowing leadership to scale the analyst team from 15 to 86 members in two years, driving significant operational growth.Open-Source Research Automation: Developed an innovative Open-Source Research (OSR) tool, reducing research time by 35-40% by automating URL manipulation across 200+ sites. With features like automated Boolean string generation, the tool enables streamlined searches and comprehensive open-domain research, boosting research efficiency and saving users substantial time.Purchase Order Process Optimization: Spearheaded a streamlined purchase order management solution for the contingent workforce, introducing a centralized document to track orders across regions. This system empowers vendor management teams with monthly labor and expense tracking, saving approximately 90 hours of manual work each month.

San Francisco Bay Area

Strategic Partnerships & Resource Expansion: Proactively built teams and established strategic partnerships with leadership and external stakeholders, enhancing resources and tools. This collaborative approach addressed operational challenges and enabled optimal functionality globally.Department Growth & Innovation: Led team development initiatives and implemented innovative solutions to drive departmental growth, resulting in improved performance and operational efficiency.Service Production Tracker Development: Created a service production tracker to oversee all incoming and outgoing services. Delivered KPI reports that equipped leadership with actionable insights on workload forecasting and headcount analysis, maximizing efficiency and resource planning.Advanced OSINT Investigations: Utilized advanced open-source intelligence (OSINT) techniques to conduct in-depth investigations on individuals and organizations, leveraging publicly available information to support decision-making with critical insights.Comprehensive Video & Regional Investigations: Conducted detailed video investigations and prepared comprehensive reports across multiple regions, providing crucial support to HR and Legal teams for informed decision-making in diverse investigation matters.

Northern California

Responsible for controlling the unexplained loss of merchandise and improve profitability by identifying and communicating performance goals and objectives, gathering data, auditing results and monitoring deficiency trends. Influence the implementation and execution of control corrections. Responsible for teaching managers and associates operational controls and processes in multiple stores and validating timely executing. Monitors safety and risk controls within facility by ensuring an effective safety program is in place. Responsible for interviewing and resolving internal & ethics cases in and outside of the market utilizing Wicklander-Zulawski techniques.

San Francisco Bay Area

Responsible for the training of new detectives and development of the current team. Built strong partnerships with both management and sales floor associates to foster open communication. Validated detective execution of strategic shortage programs and internal theft prevention strategy. Conducted and resolved internal investigations while effectively utilizing Wicklander-Zulawski methods to expand scope of investigations and maximize impact to shortage. Assigned various stretch assignments by District Loss Prevention Manger.District / Regional Responsibilities-Conducting thorough dishonest associate investigations and interviewing of dishonest associates.-Responsible for the training of new and existing Loss Prevention Detectives in the greater Bay Area.-Create and implement Regional loss prevention shortage strategies.-Validate active and inactive dome strategy in all stores within District.-Build partnerships with local law enforcement and community retailers to resolve cases and to facilitate a safe environment.-Recruiting and selecting qualified loss prevention detectives.-Influence store partners to improve operational risk assessments and fraud prevention.-Generating excel documents to analyzing shortage data to identify theft trends.

Greater San Diego Area

Responsible for implementing, maintaining and supervising all company Loss Prevention programs. Initiate internal and external investigations while developing solid leads and uncovering the source for case resolution. Training store associates on theft prevention and shortage reduction strategies. Analyze data to identify operational shortage, theft trends and provide recommendations for solutions. Responsible for executing operational audits and participating in store safety Programs.District Responsibility-External Captain – Sending out daily stat updates along with Hours per Apprehension data. Created contests each quarter which would challenge and motivate loss prevention associates on an individual and district level. Sent weekly recognition based on individual and store productivity. -Internal Captain – Responsible for reviewing EBR Dashboard for 13 stores in the San Diego District ensuring that all internal leads were followed up on. Also ran various other reports in RDS, EBR and Coupon Inquiry. -Training Captain – Ensure that new and existing Loss Prevention Associates are updated and trained on current and policy and procedure. Would Schedule weekly computer based training along with one on one’s.-Extending and Maintained the Loss Prevention Service Specialist Program to ensure that the program positively impacted operational, Internal and external shortage, while keeping and maintaining a highly visible customer service presence in the store.

Emergency Medical Technology/Technician (Emt)

Fire Science/Fire-Fighting

High School