Ryan Potter Email & Phone Number

Manchester, Gb

Inbound calls from existing/new BT Business customers where our key goal was to retain and upsell a portfolio of ever changing products and emerging technologies.Recently switched over to SOV & Volume based targets where I hit a monthly target within 2 weeks and am currently on track for an accelerator. Monitored orders on an excel spreadsheet, where I could keep track of order numbers, open/closed and react quickly if I had an issue with an order.Heavily target driven role, which I do believe I excel in.As well as sales targets, I remain diligently compliant at all times and adhere to multiple KPI’s (Call Handling Time, Wrap Time, Hold Time)Delivered >100% ‘Accelerator’ level performance every quarter since starting this role and one of the few consistent over achievers in this area of the business.Customers always dealt with in a courteous and professional manner.Maintained maximum customer focus and strived to be right first time in all aspects of my role – Keeping promises to customer and delivering for them.Dealt with our own complaints to a professional and high manner and within timescales agreed with the customer.4x VG DPR grades whilst within this position.Helped to push and support incentives within the centre, winning a place on the 2018 Sales Excellence trip.Held an exceptional NPS score during my role here. This has been a key focus for our department over the last 12 months.Making sure any issues were dealt with at first point of contact and heavy focus around updating contact information for the customer so that this was up to date.

Sold BT products and services through needs analysis, ensuring excellent customer satisfaction whilst recognising opportunities to up sell BT productsCompleted all mandatory and compliance tasks within the appropriate timescalesEnsured that all contact with customers was dealt with in an efficient and professional mannerMaintained maximum customer focus and strived to ensure that customers perception of BT is always kept at the highest possible standardMet and exceeded all KPI’s and set targets whilst maintaining quality in all callsExceeded keep score targets to maintain Quintile 1 performance.Sold to save customers on a regular basis.Gained my BT contract after working here for 9 months.Have continued to grow as I have transitioned into the ACR queue.

Face to face sales.General customer service.Helped solved technical queries.Fixing of the machines if faulty.Delivery driver.Route planning when picking up new work from businesses to make it most time efficient.

Inbound calls from both existing/new mobile customers.We had targets based around sales including upselling new products to existing customers/renewal of existing contracts or new sales to new customers.We also dealt with billing inquiries including taking payments/refunds.Complaints were dealt with by our department in a timely manner.

Information Technology, Btec Certificate For Practitioners In Ict

English Language And Literature, General, Pass

A Level Media Studie, Pass

X10 Gcses Grade A-C

Activities and Societies: Subjects included Mathematics, English Literature, English Language, Biology, Chemistry, Physics, Religious.