Ryan Prashad Email & Phone Number

New York, New York, United States

Springfield Gardens, New York

Springfield Gardens, Ny

• Processing and coordination of dedicated client distributions• Processing and coordination of Handcarry / OBCs• Processing and coordination of Carnets• Processing and coordination of perishables that require perishable handling• Processing and coordination of Dangerous Goods shipments• Processing and coordinating overweight shipments• Quoting all shipments processed• Identify best solutions for our clients requests or escalating the request• Identify lanes or areas with no agent coverage that may be needed• Identify improvements that could be made for dedicated client distributions• Resolving client and internal escalations • Ensuring that all compliance and control checks are completed• Ensuring that shipments comply with US and Foreign regulations

Springfield Gardens, Ny

• Handled all complex and escalated customer service issues• Responsible for engaging in and addressing the issues of concern, assuming full ownership and control for escalated shipments• Determine root cause of all escalated request and proactively investigate issue while serving as the primary communication channel on time sensitive and critical shipments. • Oversee the success of all VIP and key customer shipments• Recognized as an expert in problem resolution for clients, Customs brokers and overseas partners

Springfield Gardens, Ny

• Responsible for the daily delegation of work to a team of 10 data entry specialists • Managed high volume/demanding accounts• Ensured all shipping timelines were adhered to and clients’ needs were met• Processed and coordinated perishable shipments that require perishable handling• Drive communication with customers, overseas office, service partners and airlines to distribute information in a timely manner• Processed daily orders via email and phone calls to ensure customer needs are met• Provided logistics advice to clients inquiring about current and future shipments

Springfield Gardens, Ny

• Handled clearance delays with customs, FDA and Fish & Wildlife• Entered data for all incoming shipments into the US• Reviewed all Proforma invoices to ensure compliance with US Customs• Worked closely with internal team and US Customs to ensure all shipping deadlines were met

Howard Beach, Ny

• Processed all customer transitions in a timely manner in compliance with bank procedures• Cross-sold bank services and products to meet teller referral targets• Recognized for being the most efficient employee in 2012• Assisted with daily operation and balancing of ATMs