5 star Front Desk Agent at The One&Only One Za’abeel • Part of Hotel Opening Team• Greeted, registered and assigned rooms to guests of the hotel.• Maintained accurate accounts through consistent charge posting and billing practices.• Issued room keys and escorted instructions to porters.• Informed guests about payment requirements and secured accommodations with credit card.• Verified room readiness for new guests by coordinating with housekeeping services.• Recommended and directed guests toward amenities and attractions.• Managed smooth check-outs with polished charge explanations, payment collection and statement preparation.

Fully responsible for all aspects of all departments and overall management of hotel operationsEnsure the premises are in operative condition as per category of the unit to receive & serve the guestsEnsure SOP implementation in all departments and check the same during routine operational checksMonitor the co-ordination between all departments for smooth & efficient operations

Responsible for all Reception admin and guest services duties - with emphasis on cashiering, check ins/outs, and maintaining guest accounts and maintaining guest credit limit.Contract duration over the World Cup Period

Graduated from the Cape Town Hotel School. Graduation is expected to occur in April 2021, where I will be awarded a National Diploma in Hospitality Management: Accommodation

My duties included, but are not limited to: - Checking in/out of guests- Capturing Reservations -Handling guest Transaction through multiple payment methods-Filing and other administrative duties -Handling guest room accounts

My duties in this role included, but were not limited to:-Guest service interactions -Handling various payment methods-Stock take -Maintaining cleanliness in the restaurant space

This internship formed part of my Work Integrated Learning subject in my university course. During these 6 months I shadowed and fulfilled positions/roles in various Front and Back of House operations. Mainly: -Front Desk/Reception -Guest Relations -Reservations