Ryan Ramsay Email & Phone Number

Dallas, Tx, Us

Plano, Texas, United States

• Ensure data quality of WCP Production environment at all stages through execution of runbook procedures and ad hoc investigation • Solve for operational deficiencies by developing systemic or operational solutions • Partner with WCP Change Management and WCP Technology teams on designing and implementing new processes • Maintain proper control documentation for procedures in line with Firmwide Evergreen standards • Manage relations, communicating and presenting to various levels of stakeholders • Escalate issues as needed to the appropriate team(s) and management

Atlanta, Georgia, United States

• Verify the accuracy of Norfolk Southern invoicing for revenue earned from rail operations.• Build relationships through exceptional customer service.• Identify process improvements for billing and collections issues. Collaborate with other departments to test and implement enhancements• Utilize analytical tools to identify trends related to traffic, customers, invoices and payments.• Interact with internal departments (such as Transportation and Marketing), as well as other railroads to research and resolve disputes.• Provide comprehensive updates to the Management team and related stakeholders regarding customers’ accounts.• Actively participate in my professional development as guided by the management team.

Fort Worth, Texas, United States

• Assist with development of reporting requirements and reporting data• Maintain and retrieve data from sources and ensure information is collated and stored in an accurate manner• Transfer data held on manual records to computer files and see that data is processed appropriately

Fort Worth, Texas, United States

· Caretaker and operations manager of the Brown-Lupton University Union and King Family Commons Building which includes a 450 seat ballroom, 300 seat auditorium, and 12 conference rooms with various set-ups where there were 15-20 events I was in charge of daily· Managed a staff of 6 student employees to prepare and execute the events and operations

Fort Worth, Texas, United States

I set up daily events in the BLUU at TCU that need an audio visual setup.I help customers during their events when they run into technical difficulties.

Fort Worth, Texas, United States

· Serve as primary welcoming agent and information resource for walk-in visitors about events going on in the Brown Lupton University Union· Maintain high quality customer service by providing directions for off-campus visitors searching for various TCU facilities

Dallas/Fort Worth Area

· Managed the organizations social media efforts by creating content and responded to questions across their social media channels· Prepare presentations for monthly luncheons · Field Coordinator for community events designed to help integrate veterans into the community

Dallas/Fort Worth Area

· Managed daily operations· Responsible for maintaining proper inventory based on sales volume· Supervised shifts of 3 co-workers to ensure proper staffing and customer service

Master Of Science - Ms, Business Analytics

Bachelor Of Business Administration - Bba, Marketing