Ryan Reilly Email & Phone Number

Phoenix, Arizona, United States

Bonita Springs, Fl

-Ensures all guests are enjoying the service, quality of food, hospitality, and any other aspects of a fine dining steak house experience-Ensures all employees are doing their job and that they are in environment in which they love their position and company with room to grow.-Interviewing and being accountable for training results of new hires-FOH Scheduling and Staffing-Conducting new hire orientations and paperwork-Responsible for wait station sanitation and health code scores-Quarterly training and coordination of FOH staff-Conducts recertification, team development, and education of all FOH positions monthly by position

Naples, Florida Area

• Manage both Porsche of Naples websites to keep in compliance and up to date with current vehicles, specials, and offers.• Photographed incoming vehicles to upload to website and/or for customer requests.• Researched and wrote descriptions for every vehicle for Porsche and Off Brand vehicles.• Created Templates to attract reviews and responded to reviews in a timely manner.• Correlate vehicles being detailed and serviced so they are ready to be photographed and posted live.• Reached out to online leads to provide requested information and to pitch them to sales professionals.• Managed all used vehicles through Ebay and alternative vehicle auction mediums.• Built, reviewed, and analyzed reports for pricing vs. competition and overall website traffic.• Managed Business Facebook Account for Porsche of Naples.• Created listings on Career Builder for potential employment.• Merchandising at the dealership.

Fort Myers, Florida Area

•Manage 50 plus client accounts on Google and Bing•Spend clients monthly budget advertising for their company with internet marketing campaigns•Demonstrate understanding of clients business goals and needs to develop strategies for advertising•Communicate with clients via phone and email to discuss performance, opportunities, and client concernsProactively check performance of accounts to optimize budget spend along with clients websites and tracking

Fort Myers, Florida Area

• Helped customers fulfil their needs financially• Provided customer service by account maintenance and resolving problems• Reached quarterly sales goals and bonuses for soliciting and cross selling products and services• Actively reaching daily goals for opening products for customers and non customers• Provided support to management, bankers, and tellers in all operations• Maintained and provided service such as address changes, wire transfers, customer relationships, account closings, loan applications, processing check orders, and online banking troubleshooting • Expert at processing all transactions efficiently in the lobby and drive through• ATM custodian for 2 quarters and know how to load, pull, service, and fix the ATM without support• Reached goals and was recognized 3 quarters in a row for teller contributions and ways to wow• Kept drawer and ATM in balance during tenure• Completed all EKODs that are current along with EKODs for bronze and silver quarterly goals• Knowledgeable on all products and benefits for each product• Can handle objections and move through them to help the customers

Washington D.C. Metro Area

• Worked all positions in the Front of House including serving, food runner, host, and Manager on Duty• Helped keep Hotel’s 5 star 5 diamond up to AAA standards • Learned how to lead Departmental meetings, along with pre shift and labor meetings• Interpreted Revenue Reports along with forecasting and understanding product deficiencies• Investigated, recorded, and resolved glitches • Learned first hand how to make schedules and complete payroll• Planed holiday brunches including Mother’s Day, Graduation, and Father’s Day• Dealt with accommodations for numerous delegations and VIP groups in house

Bonita Springs, Fl

• Expedited food at the highest level• Ran food while being a liaison for the front and back of house• Completed additional 500 internship hours with the General Manager learning operations• Worked as a team with multiple servers to ensure a positive, memorable dining experience for guests• Trained upcoming and new employees as well as testing their knowledge through verbal tests and shadowing• Paired with management to communicate questions and concerns on behalf of the staff• Communicated with management on the progress of new employees during and after the training process• Worked Cattle Baron Charity event, proceeds for Cancer Research• Came up with new ideas and methods to make the delivery of expectations smoother throughout the workplace

Bachelor Of Science (B.S.), Resort And Hospitality Management

Resort and Hospitality Management

Bachelor Of Science (B.S.), Resort And Hospitality Management

• Relevant course work: Human Resources, Resort Recreation Planning Programming and Design, Wine Merchandising, Hospitality Technology.