Will Dunsmore Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Tempe, Az

I was responsible for efficiently driving business profitability by hiring and training four trainers that proved their capabilities within first training class. I am responsible for enhancing performance of training coach to provide assistance with scheduling, coaching, and development reviews. I also establish scheduling board for training team which enabled cross-organizational visibility of team's operations and provided team 60 days' notice before beginning new assignments. Moreover, I prepare and develop onboarding new hire curriculum, while updating information with all business, product, and industry upgrades.In this role, my accomplishments have been the following: - Reduced speed to proficiency from 100 days to 60 days by designing segmented onboarding program for supporting scalability of international growth. - Maximized conversion per interaction from 7.2% to 32.8% through execution of sales training for Ring Alarm product line to third-party partner.

Tempe Az

In my former role, I actively developed new hire curriculum for BPO partner expanded from local training materials to global training program. I was able to refine and evaluate content, facilitation, and concept retention by utilizing real time feedback method. I also led talented team of trainers transforming entire business operation for Bluehost from Utah to Arizona training 1K+ employees over 1-year period.My achievements for this role have included the following: - Won Shackleton Award for directing highly skilled best team across all operating locations of 4K+ employees. - Increased NPS scores by 7.4% as well as improved 26.7% in employee retention over 90 days by modifying new hire curriculum for iPage brand while performing gap analysis. - Minimized onboarding expenses by 20% and retention rates by 5% via consolidation of new hire training from four to two weeks to fulfil hiring objectives.

Tempe Az

During this role, through contracts with fast-growing businesses like TurboTax, Nike, Apple Computers, and Amazon, I met the training needs of contact center assistance. I managed the training team's budget across six business lines. During the onboarding process, I served as the hiring manager and scheduled and conducted all interviews for potential training and quality team members. I developed strong relationships with stakeholders on the training team's behalf.The values driven in this role include the following: - Boosted onboarding efficiency by conducting in-depth gap assessments. - Initiated and built Nike Consumer support and Apple + (tier 2) programs for Concentrix. - Oversaw onboarding and planning of training schedule for 800 new hires, while leading staff of four trainers.

Gilbert Az

Here in this role, I managed outbound calls to current clients for updating on company's suite of product and business growth. Furthermore, I educated customers on how to use technology products, such as website builders, email, email marketing, and SEO for providing higher return of investment.I was able to achieve the below accomplishment: - Raised satisfaction rate by offering best-in-class customer service in department for CSAT surveys.